Job Description

Online Shopping Assistanta leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape TownWe are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something greatFurthermore, because we operate in a fast-growing, quick-moving environment, we're looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you're results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.You will report to the Customer Service Team LeaderYour responsibilities will include:

• Deliver timely, accurate and professional customer service.
• Resolve product or service problems by utulising your listening skills to clarify our customer's query; assess any service failure to identify the root-cause and take appropriate action.
• Communicate with our customers via phone, email and chat.
• Utilize a variety of software tools to navigate to a resolution.
• Liaise between internal departments to solve our customer queries.
• Take ownership of our customers and ensure their needs are met in accordance with being Africa's most customer-centric company.

Requirements:

• Customer obsessed and what it means to deliver an exceptional service
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know
• Hardworking
• Smart: Able to identify the root cause of a problem and solve it
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed
• Collaborative and mindful of the impact of their actions on the team
• Energetic
• Emotionally resilient and comfortable with ambiguity and constant change
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Excellent written and verbal communication skills in English.
• Customer-centric, the ability to delight our customers.
• Accountable and responsible, has integrity, and takes ownership regardless of whose 'problem' it is.
• Ability to navigate the Internet, email, and chat to customers via Instant Messenger tools.
• Flexibility to work rotational shifts which includes weekends, public holidays, and night shift.

Qualifications

• National Senior Certificate or Higher
• Minimum of 6-12 months customer service experience

The Environment:employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to employ Extraordinary Minds, people who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.Apply for this Job

• Required

First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)Cover LetterDrop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)When autocomplete results are available use up and down arrows to reviewNationality *Gender *Race *Highest Qualification *Do you have a valid matric certificate or equivalent certification? *In which province are you located? *Do you have a criminal record or under any investigation for any criminal activity or crime? *Permission to Conduct Risk Profile Screening *I hereby authorise Takealot.com and its authorised agent, to make my supplied details available in order to conduct background checks including but not limited to criminal, risk and social media screening.To start the indemnity screening we require a certified copy of your identity document and your matric certificate. *Drop files hereAttach File(File types: pdf, doc, docx, txt, rtf, jpeg, jpg)Are you prepared to work rotational shifts including on weekends and public holidays? *Are you available immediately? *1 week notice2 week notice1 month noticeI consent to Takealot receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Takealot Privacy Policy on the website. *Protection of Personal Information Act (POPI Act) - POPIAApplication Assessment: *Please review and complete all questions. The aim of the assessment is to get an understanding of your approach to customer service, ability to navigate a few websites to locate various parts of information.
You will be required to access the Takealot.com, Mrd Food and Superbalist websites.*Tip - If you do not access the required websites/apps to look for the answers it will impact the overall success of your application.Good Luck :)https://docs.google.com/forms/d/e/1FAIpQLSecG_Fz66u4AnZqBd4DQdM-6rUQqGkgV6EO5cKnWflgrTbFtw/viewformEnter the verification code sent to to confirm you are not a robot, then submit your application.Security Code *This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the

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