Job Description

At AJW, delivering world-class service is at the heart of everything we do. Wexe2x80x99re looking for a dedicated On-Site Representative xe2x80x93 PBH to be the first point of contact for one of our valued customers. Based at their location, youxe2x80x99ll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments.What youxe2x80x99ll be doing:Customer Requirements & Order ManagementConduct Quantum Interrogation, market research, and IPC validation to support procurement.Perform technical and alternate PN research to identify suitable alternatives.Assess customer payment viability and negotiate cost-effective procurement.Manage end-to-end order processing, ensuring accuracy and on-time delivery.Logistics, Exchange & Warranty ManagementOversee exchange orders, resolving quarantine and traceability issues.Manage core identification, off-core returns, and warranty (RMA) processes.Handle credit note and invoice queries, ensuring timely resolution.Customer Service & Relationship ManagementAct as the primary customer interface, handling queries and escalations.Coordinate contract reviews and track performance against service levels.Maintain customer procedure sheets and drive process improvements.Respond to urgent/AOG demands and identify additional service opportunities.Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to .What you will bring:Experience in aviation supply chain, inventory management or customer serviceStrong negotiation, problem-solving, and commercial awarenessAbility to manage urgent/AOG demands and build strong customer relationshipsAJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.Please note, that you may need to undergo a DBS background check if you are successful.To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVxe2x80x99S and will not be responsible for any fees related to unsolicited CVs.

AJ Walter Aviation