Onsite Support Technician At The Globevest Group
Sandton, Johannesburg, South Africa
Job Description
Position: Onsite Support TechnicianSalary: Market relatedLocation: Sandton, JohannesburgJob type: PermanentIndustry: Information TechnologyReference Number: CWR.IS.OST.12062024COMPANY DESCRIPTION:Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join their branch in Sandton, Johannesburg.JOB DESCRIPTION:
- To support ESSN - Enterprise software, servers, storage and networking products to existing and potential clients.
- To support SLAs to existing and potential clients.
- Provide telephone, face to face and online support to the client
- Client liaison and communication to assist and resolve the clients IT system requirements within the agreed SLAs
- Provide customer service and manage accounts to retain a long term business partnership
- You must provide high level of product knowledge to enable you to understand the companies value proposition, product range and service requirements
- Training and certification will be mandatory as prescribed by the company
- Grade 12
- A+; N+ - MCP or MCSE or IT Diploma
- 5 Years working experience in a similar environment
- Ability to be able to learn and update your IT knowledge
- The ability to communicate effectively at the clients.
- Maintain a corporate image
- Attention to detail
- Ability to understand the clients needs urgently to achieve optimum service
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.
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Job Detail
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Job IdJD1322311
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, Johannesburg, South Africa
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EducationNot mentioned