Job Description

Position: Onsite Support TechnicianSalary: Market relatedLocation: Sandton, JohannesburgJob type: PermanentIndustry: Information TechnologyReference Number: CWR.IS.OST.12062024COMPANY DESCRIPTION:Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join their branch in Sandton, Johannesburg.JOB DESCRIPTION:

• To support ESSN xe2x80x93 Enterprise software, servers, storage and networking products to existing and potential clients.
• To support SLAxe2x80x99s to existing and potential clients.

MAIN DUTIES & RESPONSIBILITIES:

• Provide telephone, face to face and online support to the client
• Client liaison and communication to assist and resolve the clients IT system requirements within the agreed SLAxe2x80x99s
• Provide customer service and manage accounts to retain a long term business partnership
• You must provide high level of product knowledge to enable you to understand the companies value proposition, product range and service requirements
• Training and certification will be mandatory as prescribed by the company

EDUCATIONAL REQUIREMENTS:

• Grade 12
• A+; N+ xe2x80x93 MCP or MCSE or IT Diploma

EXPERIENCE AND SKILLS REQUIRED:

• 5 Years working experience in a similar environment
• Ability to be able to learn and update your IT knowledge
• The ability to communicate effectively at the clients.
• Maintain a corporate image
• Attention to detail
• Ability to understand the clientxe2x80x99s needs urgently to achieve optimum service

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:https://www.careers-page.com/the-globevest-group-2/job/L764954XPOPIABy Submitting your CV, you confirm that: * We may retain your personal information in our database for future matching.

• We may contact you when suitable opportunities arise.
• The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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