Job Description

EMAPPLY is seeking an experienced Operations and Account Manager to join a growing Australian Buyers Agency team in the Real Estate industry. The Operations and Account Manager will play a key role in managing client accounts, overseeing daily operations, and ensuring exceptional service delivery. This is a challenging and rewarding position that requires strong organisational skills, attention to detail, and excellent interpersonal abilities.Role: Operations and Account Manager FULL TIMEHours: Monday to Friday, 12am - 9am SASTSalary: Competitive salary based on experienceKey Responsibilities:

• Manage and nurture client relationships, serving as the main point of contact for key accounts.
• Coordinate with internal teams to ensure successful implementation and delivery of services.
• Develop and execute strategic plans to meet client goals and objectives.
• Monitor and analyse key performance indicators, prepare reports, and present findings to clients.
• Identify opportunities for account growth and collaborate with sales teams to generate revenue.
• Resolve client issues and ensure customer satisfaction.
• Keep up-to-date with industry trends and best practices.
• Collaborate with cross-functional teams to improve operational efficiency and drive continuous improvement.
• Manage and oversee daily operations to ensure smooth functioning of the organisation.
• Develop and implement processes and procedures to enhance operational efficiency and productivity.
• Conduct regular performance evaluations and provide feedback and coaching to team members.
• Stay informed about market trends, client needs, and competitive landscape.
• Assist in the development and implementation of strategic initiatives.

• Proven experience in operations and account management, preferably in the real estate and/or property industry.
• Strong interpersonal and communication skills.
• Excellent organisational and time management abilities.
• Ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to multitask and prioritise tasks effectively.
• Strong attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Flexible and adaptable to changing priorities and client needs.

• Training & Development
• End to End experience and exposure
• Direct access to high level management
• Work From Home
• High industry exposure

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