Job Description

Minimum requirements for the role:

• Must have a relevant tertiary qualification
• Previous experience in a similar operations or administrative role is essential
• Experience with any accounting software is advantageous
• Must have experience in stock management, online order processing, and debtor management
• Experience with customer service and B2B/B2C communication is preferred
• Proficient in Microsoft Suite (Excel, PowerPoint, Word, etc.) and Google Sheets
• Must have own reliable transportation
• Above-average communication skills, specifically in English and Afrikaans with the ability to interface with internal and external stakeholders of all levels and experience are important

The successful candidate will be responsible for:

• Conducting regular stock takes and ensuring accurate stock levels.
• Handling receipt and confirmation of stock deliveries.
• Investigating and resolving discrepancies in stock levels.
• Performing debtors clerk duties, ensuring timely invoicing and payment follow-ups.
• Processing online orders and ensuring timely dispatch and delivery.
• Handling RMA (Return Merchandise Authorization) processing and coordination for EFT/Independent customers.
• Preparing and managing waybills for local and international shipments.
• Processing local purchase orders and invoices, ensuring accuracy and timely submission.
• Assisting with the processing of orders from B2B clients and handling of email correspondence with direct customers, marketing teams, sales representatives, and clients.
• When required, assist with staff claims, the reconciliation of credit card slips, filing, scanning, and organization of important documents.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates

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