Job Description

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation

• Amazing brand with cutting edge technology
• Excellent teams in Global team collaboration
• High work-life balance with Flexible hours
• Agile working environment

POSITION: Contract until December 2027EXPERIENCE: 6-8 Years related working experience.COMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCE

• Relevant IT / Business degree or Equivalent experience
• Minimum 5 years experience in Operations

ESSENTIAL SKILLS

• IT Service Management (according to ITIL), 2nd Level Support
• High Customer Orientation
• Strong understanding of Problem, Incident and Change processes (PIC)
• Some Technical or Support Experience in BI Toolsets, Databases, Data Flows, AWS, Python other Coding Languages
• Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
• Flexible communication on multiple support channels (ITSM, Teams, email)
• Precise and diligent execution of ops processes
• Working On-Call Duty
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS

• Mindset of Continuous Learning (highly complex software stack with changing features)
• Proactive in Communication
• Background in Software Development
• Experience in working with Authorizations and Access Control

ROLE:

• Solving and assisting with permission issues on the platform
• Executing standard service requests (service user lifecycle)
• Operating platform specific ops projects (no code changes)
• Owning the Customer Experience (close collaboration with business departments)
• Taking the GROUP Platform User Documentation to the next Level
• Compiling of user and operational manuals
• Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
• Enhancing and editing process documentation
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Willingness to Learn Foundry Applications to be able to develop Operational Dashboard and Tools to benefit the Team
• Ability to resolve 2nd level incidents within the Self Service Data Analytics Platform (could entail some basic code changes)
• Close collaboration with 3rd Level Support/Development and SaaS vendor teams
• Important: A clear criminal record is required.

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iSanqa Resourcing