Job Description

Exciting Opportunity: Join our Revolutionary Airbnb Management Team!

Are you ready to embark on a career that revolutionizes the short-term accommodation industry? Look no further! We are an innovative Airbnb management company seeking talented individuals to join our dynamic team. As a professional management service, we provide homeowners and landlords with the freedom to enjoy their properties while we take care of the hassles of hosting.

At our company, we are driven by a mission to leverage the latest technology and redefine the hosting experience. We strive to make hosting effortless and boost revenue for our valued hosts. If you are passionate about disrupting the industry and making a tangible impact, this is the perfect opportunity for you.

As a member of our team, you will be part of a collective quest to transform the industry and make hosting a breeze. Collaborating with like-minded professionals, you will have the chance to contribute to our ongoing success and be at the forefront of innovation.

Company Culture and Ethos:

We continually strive for excellence but know the core of any successful company is the team driving it.

• We place large emphasis on recognising team members for their valued contribution to the company.
• Continually provide our team members with the platform to innovate or evolve existing processes.
• Social evenings for us to unwind and bond as a collective
• Regular meetings with senior management to ensure you are getting enough support and direction within your role.
• Plenty of coffee and snacks for you to enjoy at work.

Primary Responsibilities:

1. Property Operations: Assist in overseeing the day-to-day operations of our managed properties, ensuring seamless coordination between homeowners, guests, and service providers. This involves managing check-ins and check-outs, handling guest inquiries and issues, and coordinating maintenance and housekeeping services.

2. Quality Control: Maintain high standards for property cleanliness, maintenance, and guest satisfaction. Conduct regular inspections to ensure properties meet our company's quality guidelines and promptly address any issues or concerns.

3. Team Management: Assist in leading and managing a team of property coordinators, cleaners, and maintenance personnel. Provide guidance, training, and performance feedback to ensure optimal team performance and productivity.

4. Guest Experience: Foster exceptional guest experiences by coordinating and overseeing the provision of excellent customer service. Respond promptly to guest inquiry requests and resolve any concerns or issues to ensure a positive and memorable stay.

5. Vendor Management: Establish and maintain relationships with local vendors, contractors, and suppliers to ensure reliable and efficient service delivery. Negotiate contracts, manage service agreements, and continuously evaluate vendor performance.

6. Process Improvement: Identify areas for operational improvement and implement streamlined processes and systems. Continuously assess and optimize operational workflows to enhance efficiency and effectiveness.

7. Data Analysis and Reporting: Collect and analyze operational data to generate insights and reports. Use data-driven approaches to identify trends, make informed decisions, and provide regular updates to the management team.

As a Senior Operations Assistant, you will play a crucial role in ensuring the smooth functioning of our managed properties, enhancing guest experiences, and driving operational excellence. Your dedication and expertise will contribute to the overall success of our Airbnb management company whilst supporting the Operations Manager.

Requirements for an Senior Operations Assistant in an Airbnb Management Company:

1. Experience: Proven experience in property management, hospitality, or a related field is essential. Ideally, candidates should have a minimum of 2 years of experience in managing short-term rental properties or a similar role.

2. Leadership Skills: Strong leadership abilities are crucial for effectively assist in managing a team of property coordinators, cleaners, and maintenance personnel. The ability to inspire, motivate, and guide team members towards achieving common goals is vital. We are looking for someone who is confident in their decision-making and takes ownership of their decisions.

3. Communication Skills: Excellent written and verbal communication skills are necessary for effective coordination with homeowners, guests, team members, and external vendors. The ability to clearly convey information, actively listen, and resolve conflicts is essential.

4. Customer Service: A strong focus on providing exceptional customer service is critical. Candidates should have a customer-centric mindset, be responsive to guest inquiries and concerns, and possess the ability to handle difficult situations with tact and professionalism.

5. Organizational Skills: Exceptional organizational and time management skills are required to handle multiple properties, prioritize tasks, and meet deadlines. The Operations Manager should be adept at managing resources, resolving issues promptly, and ensuring efficient workflows.

6. Problem-Solving Abilities: The role demands strong problem-solving and critical-thinking skills. The ability to analyze complex situations, make informed decisions, and implement effective solutions is vital for addressing property-related issues and optimizing operational performance.

7. Tech-Savviness: Proficiency in utilizing property management systems, online booking platforms, and other relevant software is necessary. Candidates should be comfortable adapting to new technologies and leveraging them to streamline operations and enhance efficiency.

8. Attention to Detail: Meticulous attention to detail is crucial for maintaining high-quality standards in property operations, guest experiences, and compliance. The Operations Manager should have a keen eye for identifying areas that require improvement and ensure adherence to company guidelines.

9. Flexibility and Adaptability: The short-term accommodation industry can be dynamic and fast-paced. The Operations Manager should be adaptable to changing circumstances, able to handle unexpected challenges, and maintain a flexible approach to problem-solving.

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