Job Description

Operations Configuration Specialist (Advanced)Are you a master of IT Service Management with deep expertise in ServiceNow, CMDB, and ITIL v4? Do you thrive in a fast-paced, global environment where you can drive process improvements, governance frameworks, and enterprise architecture integration? If you're ready for an exciting challenge, this hybrid role based in Menlyn might be the perfect opportunity for you!What Wexe2x80x99re Looking For:

• ITSM Expertise xe2x80x93 Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders.
• Enterprise ITSM Platforms xe2x80x93 Extensive hands-on experience with ServiceNow and BMC Remedy Helix, including configuration and administration.
• CMDB Mastery xe2x80x93 Deep knowledge of Configuration Management Database (CMDB), data models, and the Common Service Data Model (CSDM).
• ITIL v4 Best Practices xe2x80x93 Strong understanding and practical application of ITIL principles in large-scale IT operations.
• Agile Work Environment xe2x80x93 Ability to take on additional responsibilities within an Agile Working Model (AWM).

What Will Make You Stand Out:

• Service Model Design & Governance xe2x80x93 Experience designing, configuring, and maintaining ServiceNow CSDM models and governance frameworks.
• IT Infrastructure Knowledge xe2x80x93 Familiarity with Windows/Linux OS, networks, databases, cloud platforms (AWS, Azure), and middleware.
• Process Improvement & Analysis xe2x80x93 Strong analytical skills to identify inefficiencies, optimize processes, and improve data quality.
• Training & Knowledge Sharing xe2x80x93 Ability to train stakeholders and lead knowledge-sharing initiatives as a Subject Matter Expert (SME).
• DevOps & Release Management xe2x80x93 Extensive experience managing DevOps processes, tools, and release cycles in critical production environments.
• Project Management & Agile Experience xe2x80x93 Proven ability to manage IT projects, drive deliverables, and provide detailed reporting.

What Youxe2x80x99ll Be Doing:

• Serve as the SME for CMDB & Service Configuration, guiding best practices and standards.
• Develop, establish, and improve Manage Service Configuration processes.
• Plan and coordinate CMDB activities and integrations with IT infrastructure.
• Ensure data quality monitoring and compliance with relevant KPIs.
• Consult on IT Configuration Management tools and processes, collaborating across teams.
• Engage with Enterprise Architecture teams to align ITSM processes with business goals.
• Provide training, documentation, and process improvements for the ITSM ecosystem.
• Report on improvements and contribute to knowledge-sharing initiatives.

What Youxe2x80x99ll Need to Succeed:

• IT Qualification xe2x80x93 Degree/Diploma in Information Technology.
• ServiceNow Certifications xe2x80x93 ITSM Fundamentals, CSDM, and CMDB.
• ITIL v4 Certification xe2x80x93 Highly advantageous.
• 5+ years of hands-on ITSM experience, managing enterprise-scale IT environments.
• Fluent English skills xe2x80x93 written and spoken, with strong stakeholder communication.
• Ability to work in a global, collaborative, and fast-paced IT environment.
• Flexibility for international travel when required.

What We Offer You:

• Flexible work arrangements xe2x80x93 Hybrid model (Menlyn-based) with remote options.
• High work-life balance xe2x80x93 Manage your own time with 1960 working hours per year.
• Global exposure xe2x80x93 Work on a cutting-edge IT landscape with international teams.
• Professional growth xe2x80x93 Opportunities for upskilling, certifications, and career advancement.
• State-of-the-art offices xe2x80x93 A dynamic, modern workspace with an energetic and fast-paced environment.
• Exclusive benefits xe2x80x93 Group vehicle promotions for buying or leasing (T&Cs apply).
• Agile working methodology xe2x80x93 Be part of a highly collaborative, innovative team.

If you're passionate about IT Service Management, thrive on process optimization, and want to make a real impact in a global IT environment, wexe2x80x99d love to hear from you! Send CVs toFor more information please contact:Charlene Kleyn

OpenSource Intelligent Solutions