Job Description

What Were Looking For:

• ITSM Expertise Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders.
• Enterprise ITSM Platforms Extensive hands-on experience with ServiceNow and BMC Remedy Helix, including configuration and administration.
• CMDB Mastery Deep knowledge of Configuration Management Database (CMDB), data models, and the Common Service Data Model (CSDM).
• ITIL v4 Best Practices Strong understanding and practical application of ITIL principles in large-scale IT operations.
• Agile Work Environment Ability to take on additional responsibilities within an Agile Working Model (AWM).

What Will Make You Stand Out:

• Service Model Design & Governance Experience designing, configuring, and maintaining ServiceNow CSDM models and governance frameworks.
• IT Infrastructure Knowledge Familiarity with Windows/Linux OS, networks, databases, cloud platforms (AWS, Azure), and middleware.
• Process Improvement & Analysis Strong analytical skills to identify inefficiencies, optimize processes, and improve data quality.
• Training & Knowledge Sharing Ability to train stakeholders and lead knowledge-sharing initiatives as a Subject Matter Expert (SME).
• DevOps & Release Management Extensive experience managing DevOps processes, tools, and release cycles in critical production environments.
• Project Management & Agile Experience Proven ability to manage IT projects, drive deliverables, and provide detailed reporting.

What Youll Be Doing:

• Serve as the SME for CMDB & Service Configuration, guiding best practices and standards.
• Develop, establish, and improve Manage Service Configuration processes.
• Plan and coordinate CMDB activities and integrations with IT infrastructure.
• Ensure data quality monitoring and compliance with relevant KPIs.
• Consult on IT Configuration Management tools and processes, collaborating across teams.
• Engage with Enterprise Architecture teams to align ITSM processes with business goals.
• Provide training, documentation, and process improvements for the ITSM ecosystem.
• Report on improvements and contribute to knowledge-sharing initiatives.

What Youll Need to Succeed:

• IT Qualification Degree/Diploma in Information Technology.
• ServiceNow Certifications ITSM Fundamentals, CSDM, and CMDB.
• ITIL v4 Certification Highly advantageous.
• 5+ years of hands-on ITSM experience, managing enterprise-scale IT environments.
• Fluent English skills written and spoken, with strong stakeholder communication.
• Ability to work in a global, collaborative, and fast-paced IT environment.
• Flexibility for international travel when required.

What We Offer You:

• Flexible work arrangements Hybrid model (Menlyn-based) with remote options.
• High work-life balance Manage your own time with 1960 working hours per year.
• Global exposure Work on a cutting-edge IT landscape with international teams.
• Professional growth Opportunities for upskilling, certifications, and career advancement.
• State-of-the-art offices A dynamic, modern workspace with an energetic and fast-paced environment.
• Exclusive benefits Group vehicle promotions for buying or leasing (T&Cs apply).
• Agile working methodology Be part of a highly collaborative, innovative team.

If you're passionate about IT Service Management, thrive on process optimization, and want to make a real impact in a global IT environment, wed love to hear from you! Send CVs to

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