Job Description

Closing Date: 2024-06-30Job Type: ContractJob Level: SkilledExperience: Between 3 - 5 YearsEE/AA: NoSummaryOur client in Pretoria is recruiting for Operations Engineer (Entry) to join their teamDescriptionStakeholder analysis and reviews (Building and maintaining profitable relationships)Support the growth of Workload Automation products (Alliances, identify gaps and opportunities)Understanding key customer individual needs and addressing these by strategizing accordinglyCommunication management (newsletters and notifications)JIRA coordination (Projects, sprints and Kanban boards)Confluence design, build and maintenanceCompliance management (YPA documentation, Audits, LRE and KPI adherence)Work with the technology teams to ensure a seamless product experienceProvide general assistance to the Operations team and end usersWork closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature teamResolving customer complaints quickly and efficientlyKeeping customers updated on the latest products and featuresMeeting with product owners in the organization to plan strategicallyInternal team liaison, travel and claims process support, even coordination, and guest hostingMinimum RequirementsQualifications/Experience:IT Degree and/or relevant qualificationsMin 5 years of experience in a corporate environmentProject managements qualification and/or relevant experienceEssential Skills Requirements:A bachelors degree in administration or relevant qualificationsA minimum of 5 years experience in a corporate environmentExcellent interpersonal and communication skillsProficient in all Microsoft applicationsSuperior SCRUM and workload automation product knowledgeChange Management (CM)IT Service Management (ITSM)Release PlanningStart Up Management (SUM)System MonitoringTechnical Continuity Management (TCM)Excellent proficiency in the Agile Tool Chain (JIRA, Confluence)Any additional responsibilities assigned in the Agile Working Model (AWM) CharterAdvantageous Skills Requirements:A team player with leadership skillsMaintain a positive attitude focused on customer satisfactionStrong analytical and problem-solving skills with a high attention to detail

Mediro ICT Recruitment