Job Description

SUMMARY:
A leading organisation is looking for an experienced Operations Manager - Administration to lead and manage a team responsible for claims, data, and contributions.POSITION INFO:Are you a strategic leader with a passion for operational efficiency and team management?A leading organisation is looking for an experienced Operations Manager - Administration to lead and manage a team responsible for claims, data, and contributions. This role is ideal for someone who thrives in a structured, regulatory environment and is committed to driving operational excellence.Key Responsibilities:

• Oversee and optimise daily administrative functions, ensuring accuracy and efficiency in claims processing, data management, and contributions.
• Ensure compliance with Pension Fund Rules, the Pension Funds Act, and other relevant legislation.
• Provide expert advice on fund rules and benefit allocations, including Section 37 (C) death benefit distribution.
• Lead process improvement initiatives to enhance workflow and operational efficiency.
• Manage stakeholder relationships and address escalated queries with professionalism.
• Oversee departmental performance, ensuring adherence to KPIs and SLAs.
• Support strategic decision-making by contributing insights and reports on operational performance.
• Lead and develop a high-performing team, ensuring employee motivation and performance alignment with organisational goals.

The Ideal Candidate:

• Holds a relevant Bachelors Degree (NQF Level 7) and professional registration where applicable.
• Has at least 6 years of job-related experience, with a minimum of 2 years in a management role (preferably within pension administration).
• Possesses strong knowledge of benefit administration, member data management, and pension fund regulations.
• Has a working understanding of the Income Tax Act, Divorce Act, Pension Funds Act, and related legislation.
• Is analytical, detail-oriented, and skilled in planning and administration.

EE Disclaimer:
All positions will be filled in accordance with the company''s Employment Equity plan. We encourage people with disabilities to apply.Application Unsuccessful Disclaimer:
If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

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