Operations Manager, Call Centre
Job Description
Operation Manager (Call Centre)Job Responsibilities:Manage overall operations of the call centreImplement and monitor processes to improve efficiency and quality of service deliveryDevelop and maintain strong inter-departmental relationshipsAnalyse data and metrics to identify areas for improvementEnsure compliance with company policies and regulationsEssential Qualifications:Excellent communication and leadership skillsMS Suite with advanced EXCELProven experience in a managerial role within a call centre environmentStrong problem-solving and decision-making abilitiesDesired Experience:Minimum of 3 years of experience in a similar roleExperience in call centre, insurance, healthcare, utilities or financial services industries
JobPlacements.com
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1389408
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, Gauteng, South Africa
-
EducationNot mentioned