Job Description

Key Accountabilities/ Principle Responsibilities
Operational Management
Oversee and manage the contract portfolio service delivery of all services; (M&E, building fabric etc), soft services (hygiene, pest control, cleaning and landscaping), maintenance and ad hoc, or additional projects
Responsible for delivering the contract and to achieve the elements of the contract within the contract budget, agreed upon time schedules, statutory requirements, customer satisfaction, and promoting AFMS group performance and reputation with the Client
Act as the consultant expert on the contract, providing direction and expertise for technical services and soft services by promoting company strategies and best business practices to ensure a culture that focuses on business development, relationship building, client retention and service excellence.
Communicate, oversee and manage clear performance expectations, for achieving the elements of the contract SLA, according to budgetary constraints, required quality requirements, agreed upon time schedules and customer satisfaction as per the contractual SLA
Ensure all staff are fully conversant with governing standards and compliance with the requirements. (Company and project) and exercise rigorous oversight
Management of sub-contractors for the maintenance of the facilities including electrical, mechanical, plumbing, air conditioning, building fabric, firefighting equipment, pest control and soft services, ensuring high-quality services and cost-effective solutions.
Management of PPM schedules are being maintained according to planned schedules.
Initiate projects to improve efficiency and reduce operating costs and promote workplace efficiency along with profitability.
Monitor and analyse key performance indicators (KPIs) to identify areas for improvement, ensure service levels are met, any non-conformances addressed, and corrective actions are implemented.
Initiate projects to improve efficiency and reduce operating costs and promote workplace efficiency.
Make recommendation and keep up to date with Technology advancement relative to the management of the facilities
Ensure compliance to statutory requirements on both technical and soft services.
Lead project meetings and monthly SLA contract meetings and reporting.
Create, implement and oversee the management of procedures and / or work instructions for new services
Initiate projects to improve efficiency and reduce operating costs, and promote workplace efficiency.
Oversee rollouts of new services
Management of specifications and procurement contracts with vendors / contractors for the requisition of supplies, materials and inventory maintenance.Staff Management
Demonstrate and manage a common purpose across the operational management team that enhances the effectiveness of performance, by building employee capacity through knowledge, skills and experience gained.
Define objectives, clarify roles and responsibilities and implement performance standards and encourage cohesion between staff, subcontractors, and site-based client
Conduct regular meetings with Facilities Managers to ensure compliance in reaching business objectives and adherence to SLA requirements.
Ensure teams are kept up to date of company initiatives, changes, and any new policies etc.
Ensure all staff are committed to the organisational goals and outputs are enhance in line with performance management principals
Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
Oversee, manage, and implement the training plan and the training budget and ensure development strategies are accomplished timeously and cost effectively
Oversee and provide advice, guidance and support to Facilities Managers to enhance development and create learning opportunities to improve performance.
Oversee the management of staff recruitment and induction training is in line with quality requirements
Ensure staff adherence and full compliance to all AFMS Human Resource and Labour Relations policies in line with legislation and codes of good practice
Manage the Labour relations input and output requirements from an operational perspective and oversee the management all disciplinary related matters for staff.
Manage and oversee all HR functions are executed accurately and timeously
Manage salary increases and bonus payouts.
Manage and oversee for implementation and adherence to Company policies, protocols and procedures across all facilitiesFinancial Management
Responsible for managing the financial component of the contract applying a proactive approach to reducing cost and improving services
Manage expenses according to the budget
Ensure cost containment through control of overtime and material usage.
Oversee spreadsheets and ensure all jobs are properly quoted for and invoiced
Oversee all invoices are submitted to the finance department and match expenditure. All WO have relevant POxe2x80x99s.
Manage compliance with business processes for submitting monthly billing ensuring closing all billing timeously
Oversee procurement operations and timetables and approval of Purchase Orders within LOA
Approval of payroll
Approval of repairs and payments supporting documents
Manage, control and ensure cost containment through control of overtime and material usageClient Management
Develop and foster a successful and effective partnership with the Client in a manner that achieves and supports the objectives of the contract for both parties to maintain existing business, and identify value added opportunities
Make proposals or presentations to the Client through proactively managing service excellence
Maintain and develop strong relationships with all other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance.
Develop, implement and maintain best practice for client services.
Represent AFMS when meeting with the customer, stakeholders, and end user, in order to enhance the company reputation and foster a partnership approach to the relationship throughout the contract
Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and valueRisk Management
Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial)
Ensure compliance to statutory requirements on both technical and soft services.
Ensure all staff maintain confidentiality of privileged information relating to Company and Client
Ensure staff adherence to the client house rules
Ensure all stuff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invokedHealth and Safety Compliance
Ensure compliance to all Health and Safety Standards.
Ensuring that Health and safety maintenance is carried out.
Ensuring equipment and plantrooms are safety compliant at all times.
Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached)Quality Management
Implementation of the quality management system and continually improving its effectiveness
Ensuring statutory and regulatory compliance
Ensuring the quality objectives are established and met
Conducting management reviews
Oversee Technical team and work quality-Carry out job observations xe2x80x93 Quality assurance on OHSE, Technical and security
Quality Management ISO9001 complianceQualification Requirements and work-related experience
Min Grade 12 or Matric Equivalent
ND or B Tech or equivalent qualification in either Electrical or Mechanical Engineering.
Min 8-10 years previous Facilities Management experience in a technical/engineering environment with proven track record in managing a large and complex portfolioProfessional Registration Body
N/AMinimum Knowledge Requirements
Grade 12
Enhanced knowledge of:
Air conditioning Maintenance
Electrical Maintenance and procedures
Equipment and machinery
OHSA codes and Health and Safety Procedures
ISO 9000, ISO 14000, ISO 18001
Technical drawing
Computer literate
Good understanding of Labour Relations Act and HR policies and procedures
Good understanding of BBEEE requirementsSkills
Strategic Thinking skills
Ability to develop strategic thinking skills to identify opportunities for account growth and develop effective account plans. This involves analysing market trends, competitor activities, and customer insights to drive business strategies.
Technical Expertise:
The ability to demonstrate in depth knowledge and skill in a technical area.
Planning and Organising
Create measures and criteria to monitor progress of overall projects against key organizational objectives, maintaining constant vigilance regarding all issues that may impact upon project completion.
Analysing Skills
Make logical, rational, well-reasoned and defensible judgments from available information. Ability to extend the underlying rationale to make sense of and incorporate additional or unforeseen information.
Forward thinking skills: Risk Management
The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Leadership and Team Management skills
Develop leadership skills to effectively lead and motivate a team of Facilities Managers. This includes setting clear expectations, providing feedback, and fostering a collaborative team environment.
Relationship Management Skills
Able to strengthen own ability to build and maintain strong relationships with key clients. This includes understanding their needs, providing exceptional customer service, and fostering long-term partnershipsValues / Behavioural
Reliability
Responsibility
Integrity
Commitment
Diversity and InclusionKey result areas
Understand role of reporting to the business and client
Understand interworking with various teams to ensure client financial compliances
Understanding that feedback and communication is critical to successAdditional Responsibilities and Skills
Have the ability to take on additional responsibilities. Incorporate the current and additional clients into existing processes and make effective decisions at strategic, technical and operational levels as and when that may be required.As a proudly South African brand, AFMS Group (Pty) Ltd will consider our commitment to transformation and employment equity goals for this positionFor information on AFMS Group, including more information on our company culture, visit our website at />
Please note, relocation costs will not applyIf you donxe2x80x99t hear from us in 14 days, consider your application unsuccessful.

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