Job Description

Working Conditions
- Ability to work after hours and on weekends when required
- Must be willing to a hands-on approach - electrical, plumbing, HVAC installations, fire
regulations.Reporting Manager
The Operations Manager reports to the Centre Manager (with a dotted line to the Facilities Manager).Direct Subordinates
The position, currently has the following direct report:
a) Handyperson
Budget Responsibility
To prepare and manage the technical budget (Capex and R&M) including forecasts and budget variance reports.Duties and responsibilities
- To set and implement planned/preventative/emergency maintenance in conjunction
with the Centre and Regional Facility Managers, as well as disaster and emergency
planning
- To ensure that life cycle planning and preventative maintenance plans over a 3, 5 and
10-year period are set for properties under management
- To ensure effective asset control by setting and managing the asset register
- To implement energy saving programs (green principles), environmental and
sustainability methodology in the portfolio
- To contribute to the SLAs for approved service providers in conjunction with the
Procurement team
- To ensure that compliance is maintained with building and statutory regulations
- To manage and respond timeously to technical, operational and building complaints and
queries received by clients, and identify trends in complaints
- To manage the relationship with the tenants, including tenant installations and asserting
budgetary control
- To conduct inspections, including technical, housekeeping, service contract and take on
and take back inspections
- To manage and coordinate staff activities and deliverables, implementing work schedules
and effectively using the company performance and development management system
- To manage both hard and soft services, monitoring the quality of services and
deliverables provided by suppliers, ensuring they are within budget by negotiating the
advantageous pricing structures, as well as effective utilization of municipal and utility
management
- To prepare required technical and financial reports and feedback reports to management
on issues
- To stay abreast of changing technical market trends
- Manage procurement of goods and services via FraxionExperience
- 3 to 5 years property or Built Environment experience.
- Shopping Centre / Retail Experience advantageous.
Qualifications
- Diploma or BSc Property Studies / Building Science/ Facilities Management.
- Relevant Certificate plus 5 years experience
- Demonstrable understanding of Property ManagementCompetencies
- Good knowledge of safety, fire, and emergency procedures
- Good knowledge of the Occupational Health and Safety Act
- Computer literate (full MS package)
- Well-developed report writing skills
- Budgeting and cost control experience
- Familiar with service level agreements (SLAs) and lease agreements
- Stakeholder management skills
- Project Management skills
- Pneumatic experience
- Excellent verbal and written communication skills especially in communication to clients
and suppliers
- People management skills

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