Job Description

SARTA Recruitment has an opportunity for an Operations Manager who will manage the Installation and Service division ! The position is based in Durban, KZN. The main purpose is to oversee the day-to-day operations within the telecommunications and connectivity sector. The ideal candidate will have a strong background in operations management, exceptional leadership skills, and a deep understanding of the telecommunications industry. PLEASE NOTE ONLY APPLICANTS FROM THE TELCO/CONNECTIVITY industry wil be considered for this position!Key Responsibilities:Technical Department Management:

• Manage and oversee the day-to-day operations of the technical department, ensuring optimal performance and service delivery.
• Collaborate closely with the Technical Director and Technical Managers to align technical operations with overall business objectives.

Standard Operating Procedures (SOPs):

• Assist in developing, updating, and implementing SOPs to ensure efficient and effective operations within the technical team.
• Ensure adherence to SOPs across all operational functions, fostering consistency and quality.

Customer Service and Installation Oversight:

• Oversee the effective functioning of customer service, installations, and warehouse operations, ensuring high service standards and operational efficiency.
• Build and maintain strong relationships with customers by addressing issues and complaints promptly and effectively.

Policy Development and Implementation:

• Develop, implement, and regularly review operational policies and procedures to improve overall efficiency and effectiveness.
• Identify and address operational problems and opportunities, implementing solutions to drive continuous improvement.

Team Leadership and Support:

• Provide operational support and guidance to staff, fostering a positive and productive work environment.
• Assist in employee appraisals, promotions, compensation, and terminations based on performance reviews.
• Conduct regular team meetings to discuss issues, concerns, updates, and opportunities for improvement.

Recruitment and Training:

• Assist in interviewing, and training candidates to build a skilled and effective technical service team.
• Support the continuous development of team members through training and professional development opportunities.

Documentation and Compliance:

• Maintain accurate and clear documentation for operational procedures and activities.
• Ensure compliance with company policies, procedures, and industry regulations.

Team Development and Improvement:

• Improve and build upon the current technical service team, fostering a culture of excellence and innovation.
• Identify areas for team development and implement strategies to enhance skills and performance.

Minimum Qualifications, Skills and Experience:

• Completed Matric.
• Relevant qualification in operations management/project management OR a related field is preferred.
• Min. 5 years experience in management/operations, and leadership roles within the telecommunications or connectivity industry.
• TELCO/Connectivity industry ESSENTIAL!!!!
• Understanding of general finance and budgeting principles.
• Valid license plus own reliabe transport.

Characteristics:

• Proven ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication, organizational, and planning skills.
• Ability to successfully manage multiple projects simultaneously.
• Assertive and strong personality with the ability to lead and inspire teams.
• Hardworking, honest, reliable, driven, focused, and able to work well under pressure.
• Business-minded with a strategic outlookt

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