Job Description

JOB TITLE: Operations ManagerDEPARTMENT: CMS
LOCATION/REGION: East London, Eastern Cape
REPORTING TO: Technical Services Manager
TYPE OF EMPLOYMENT: PermanentMAIN PURPOSE OF JOB
Responsible for managing and motivating all staff, ensuring a high-quality standard, on-time delivery, and achievement of targets.KEY RESPONSIBILITY AREAS:Responsible for overseeing the CMS Operation:

• Manage the relationship with the Client while maintaining profitability and productivity.
• Complete the full billing process, ensuring accuracy and completeness.
• Plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances, and taking corrective actions to compensate for variances.
• Manage financial and administrative requirements.
• Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
• Ensure targets are met in accordance with customer scope.
• Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
• Ensure Operations strive to fulfill BBBEE objectives, such as procurement and recruitment.
• Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

Promoting customer relations:

• Maintain good relationships with external and internal customers and handle any customer complaints.
• Ensure the Debtors Aging is kept current and escalate where necessary.
• Promote interdepartmental cooperation and synergies.
• Participate in daily morning meetings at Plant level with customer management.
• Review quality as per standard operating procedure.
• Develop, implement, and monitor guidelines for customer satisfaction.
• Support Contracts Manager to grow the Operational & Technical Portfolio, find new business, and spot opportunities.

Manage all productive staff effectively and efficiently:

• Plan and adjust staff workloads and allocate daily tasks to team members.
• Provide advice, coordination, and support to team members.
• Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
• Ensure all staff are adequately trained in terms of their duties and legal requirements.
• Use the Performance Management system to ensure all staff are appraised on their performance and receive sufficient training, coaching, and mentoring where applicable.
• Ensure all new staff are properly inducted on all policies and procedures.
• Ensure all department employees adhere to timekeeping and attendance standards.
• Take corrective action on employees who do not comply with company policies and procedures.
• Foster a team environment of inclusivity and transparency.

ADDITIONAL DUTIES:

• Ensure the department adheres to ISO 9001 Quality Processes and standards.
• Ensure the department adheres to ISO 14001 Environmental Processes and standards.
• Ensure the department adheres to ISO 18001 Health and Safety standards.
• Ethical approach to safety and compliance.

EDUCATION & EXPERIENCE:

• Matric/Grade 12.
• Any experience in Operations, Production, Project, or General Management is an advantage.
• 3+ years of working experience in the same or a similar position.
• Ability to effectively communicate at all levels (both internal and external customers).
• Proven record of planning and executing projects.
• Effective management and utilization of resources, including 50+ employees in a unionized environment.
• Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).

Applicants must reside in East London, Eastern Cape, South Africa.

Tower Group