Job Description

Job Summary Our client, a proudly South African brand in bespoke relocations, operating from local neighborhoods to international destinations is looking for an OPERATIONS MANAGER - ROODEPOORT, GAUTENG.Are you a natural leader with a knack for bringing out the best in people?The Operations Manager will drive excellence in the team and deliver top-notch service to their clients.If you're passionate about managing people, improving processes, and ensuring seamless customer experiences, this is the perfect opportunity for you!"THE TOP PRIORITIES OF THE ROLE ARE:

• Overseeing daily operations and ensuring adherence to organisational policies and procedures.
• Leading and managing teams of blue-collar workers, providing guidance and support to facilitate their growth.
• Analysing workflows to optimize efficiency and implement structured processes.
• Monitoring performance metrics and generating reports related to vehicle usage, staff overtime, and operational costs.
• Serving as the primary point of contact between high-end clients and operational teams, ensuring seamless communication and execution of client instructions.
• Innovating and problem-solving to address operational challenges and enhance service delivery.
• Planning and managing staff schedules, vehicle usage, and overtime in advance.
• Motivating, mentoring, and assisting staff in their development.

THE PURPOSE OF THE ROLE IS TO:Oversee day-to-day operations, lead teams of blue-collar workers, and ensure efficient execution of tasks.The role bridges the gap between high-end clients and the ground force, ensuring smooth communication, high standards of service delivery, and a customer-centric approach.The ideal candidate will be highly disciplined, process-oriented, and skilled at motivating and managing teams to achieve business objectives.IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

• Effective Communication skills: The ability to clearly convey information and expectations to both clients and team members
• Problem-Solving Skills: The capability to address challenges and develop innovative solutions.
• Cultural Sensitivity: An understanding of diverse backgrounds and perspectives.
• Adaptability: The willingness to embrace change and adjust strategies as needed.
• Discipline and Structure: A strong propensity for routine and organisation.
• Proactive Initiative: Ability to take initiative and act decisively as a doer/implementer.
• Customer-Centric Mindset: A focus on customer satisfaction.
• Analytical and Process-Oriented Thinking: Exceptional analytical skills
• People Positive & Team-Oriented: A people-positive attitude with a strong inclination to work collaboratively

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:Non-Negotiable:

• Proven experience in managing blue-collar workers, with a strong understanding of diverse cultural dynamics.
• Proficient in using computers, smartphones, tablets, and PCs.
• Ability to analyze reports and performance metrics, such as vehicle tracking, fuel consumption, and overtime management.
• Strong administrative skills, including task planning and organization.
• Valid drivers license with own reliable transport to commute to and from work, and willing to work 7am-4pm Monday to Friday and 7am-9am every Saturday.

Highly Beneficial:

• Code 10 drivers license and Professional Driving Permit (PdP).
• Ability to speak African languages.
• A background in disciplined environments, such as the military, police force, or similar fields.

MINT KULCA2018Building 3, Parc du Cap, Cnr or Durban and Mispel Roads, Bellville, Cape Town10-30RecruiterAboutMINT KULCA believes in building awesome companies - one culture at a time, and in doing so changing the business world. We offer our clients products and facilitation processes that make aligning values that support strategy significantly easier and faster. We live in a time where big brands do not necessarily attract the top talent but the right culture does, people want to work where they are part of a higher purpose. Employees who are connected to a personally meaningful purpose report being more motivated, engaged, empowered and satisfied with their work. We believe every person has the right to work in a culture that they can connect to - we call it KULCA

Job Mail