Job Description

Job Summary Discover Excellence at iOCO Infrastructure Services: Elevate Your Career with Impactful Innovations. We are looking for an experienced Operations Manager II to join our team. The successful candidate will play a key role in overseeing and optimizing day-to-day operational activities to ensure efficiency, productivity, and the achievement of organizational objectives. This position requires a seasoned operations professional with strong leadership skills, strategic thinking, and a proven track record of managing complex operational functions. What youll do: Manage service delivery in such a way that SLA and OLA requirements are exceeded and maximize customer satisfaction with the services delivered. Provide input and maintain critical operational processes and systems to support the business strategy. Monitor, manage, and ensure compliance with company policies and procedures, documented processes, and legislation to avoid financial and/or reputational risk to the organization. Demonstrate action taken to optimize resource utilization and/or cost-minimizing steps implemented. Ensure that all time material and billable work are invoiced according to the Client agreement. Conduct performance contracting including Performance and Personal. Development Plan within allocated time frames that will facilitate performance against deliverables. Facilitate the Recruitment process as per Company and/or BU-specific process. Conduct performance reviews and performance appraisals to measure performance and take corrective actions where necessary. Ensure sound leadership and management principles and processes are applied and aligned with the core values and best practices of the organization. Ensure that all HR Policies and Procedures as well as BU-specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping, dress code, etc. Including conducting performance appraisals. Ensure that all forms (teams and own) required for processing are correct and submitted on time - Expense claims/Leave/Standby/all other documentation and provide complete Management reporting in the agreed format, accurately and timely. Your Expertise: Function-related experience: 3 years Leading teams: 3 years Other experience: 3 years of senior management experience with strategy orientation Qualifications Required: Grade 12 ITIL Foundation 4 and ITIL Intermediate Soft Skillsxc3x82 Applicable Tertiary Qualification Project Management Certificatexc3x82 MCSE / MCSA Other information applicable to the opportunity: Permanent position Location: Johannesburg (Sandton)xc3x82 Work environment: Onsite Travel: Own Vehicle Essential Why work for us? At iOCO, we believe anything is possible with modern technologyxc3x82 we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.xc2xaf Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.xc2xaf By joining IOCO you will have an open invitation, axc3x82 place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.xc2xaf We encourage diversity and work culture, and S etting U up for S uccess! #SuuSIOCORecruiter

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