Job Description

Key Responsibilities:

• Ensure that debriefing and pre-briefing standards are adhered to
• Maintain branch efficiencies
• Ensure optimized staff utilization
• Take full control and responsibility of all staff and their duties
• Ensure all staff follows all company processes and procedures
• Handling operational queries and problems timeously and efficiently
• Ensure that Debriefers debrief thoroughly according to Debriefing Procedure
• Ensure that Debriefers check vehicles thoroughly in the logbooks and report damages to Fleet Manager immediately
• Ensure Customer service levels are met at all times
• Full on Operational management
• Utilizations and reports
• Customer Complaints
• Wages
• Tracking Reports
• Staff Reporting
• Where necessary train and develop staff
• Telesales and Direct Sales Calls
• Telesales are to be done on a regular basis to liaise with customer needs and follow up on current and potential hires
• Sales calls are done regularly with the sales reps, ensure that 5 customers have been visited every week
• Turndowns / Fleet Resources
• Eliminate turndowns by ensuring correct utilizations and keep record of turndowns
• Ensure that fleet resource requirements meet with the customer demand
• Ensure that fleet resource requirement is met with the customer demand
• Administration
• Contracts
• Control of contract is vitally important, ensure that no contract is mislaid or lost
• Contracts must be completed in full, do audits on a regular basis
• Ensure that the contracts filter through regularly to the debriefing department and admin department for closure
• Ensure that contracts filed are in the correct files
• Insurance group
• Ensure that the housekeeping standards are of a high standard
• Assist in operations as and when required
• Handle any invoice queries that arise from time to time
• From time to time visit the driver ablutions to ensure proper housekeeping
• Do regular walks in the yard and workshop area

Minimum Requirement:

• Grade 12
• 5 years Management Experience in Operations within a Truck Rental industry

Knowledge:

• Knowledge of all functions of logistics which will impact the entire organization
• Knowledge of strategy pertaining to logistics
• Knowledge of latest developments in the logistics field
• Knowledge of logistic systems and techniques applicable across administration broad range of disciplines / functions in the organisation

Skills:

• Able to develop and implement logistic systems and techniques which will impact on the organization as an administration whole
• Able to manage all functions of logistics in the organization
• Able to determine and develop logistic strategy for entire organisation

Do you fit this profile and have the experience required for this role? Then we want your CV!

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