Job Description

Our client in the Financial Services industry is currently looking for an Operations Manager, in Sandton, Johannesburg.Responsibilities:

• Staff Management Lead, motivate, and support a large team within a time-sensitive and demanding environment, including reports and problem resolution.
• Work closely with compliance and facilities departments to ensure activities remain compliant.
• Provide operational support and guidance to staff.
• Manage work assignment and allocations for staff.
• Conduct performance review and provide performance feedback to staff.
• Conduct regular meetings with the teams (credit, auditors, maintenance) to discuss about issues, concerns, updates etc.
• Operations Management:
• Manage timely data collection and update operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional support teams in improving tools and systems.
• Assist in developing and/or updating standard operating procedures for all business operational activities.
• Monitor and control expenses according to allotted budget.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures, ensuring adherence to respective monitoring bodies and legislative requirements. Develop and implement policies/procedures as and when required.
• Ensure team follows standard operating procedures for all operational functions.
• Support operational maintenance, credit risk and audit processes for the purpose of preventive maintenance and risk management.
• Ensure facilities are monitored and improved on a regular basis, meet legislative requirements in terms of health and safety guidelines and that staff are accommodated in a safe and productive environment.
• Forensic Management:
• Ensure regular liaison with audit teams regarding risks in the operations environment and appropriate actions.
• Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up on findings.
• Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary disciplinary action, if required.
• Targets:
• Conduct targets reviews and report cost plans to senior management.
• Manage and direct business teams to achieve business targets.
• Operations project delivery:
• Development, implementation, and review of outcomes of operations assigned projects as and when required.
• Development of policy and procedure to ensure controls, compliance, and formality of the operations environment, reducing risk and improving performance.
• Strategy:
• Regular review of operations performance in line with current strategy.
• Current strategy changes when and where necessary.
• Development, communication, and integration of new strategies within operations on an annual basis.

• 5 - 7 years of operations management experience, with at least 3 years in a financial services environment.
• Excellent Excel, Word, and Outlook experience.
• Systems (run a loan, ALLPS, and Power BI (advantageous)) experience.
• Working knowledge and experience of NCA, FSCA, FIC and POPIA.
• Grade 12/Senior Certificate.
• BCom/Equivalent degree or national diploma.
• Hons (advantageous)

• R75 000 - R90 000 per month dependent on qualification and experience.

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