Job Description

Job Summary * Staff Management:

• Hiring, training, and supervising lodge staff including front desk personnel, housekeeping staff, maintenance workers, and other employees.
• Scheduling shifts and managing payroll.
• Conducting performance evaluations and providing feedback to employees.
• Customer Service:

• Ensuring high levels of customer satisfaction by responding to guest inquiries, comments, and complaints.
• Implementing strategies to improve guest experience and exceed customer expectations.
• Resolving any guest issues or conflicts in a professional and timely manner.
• Operations Management:

• Overseeing day-to-day lodge operations to ensure smooth functioning.
• Managing room reservations, check-ins, and check-outs.
• Monitoring inventory levels and ordering supplies as needed.
• Implementing and enforcing lodge policies and procedures.
• Collaborating with other departments such as housekeeping, maintenance, and food and beverage to ensure coordinated operations.
• Financial Management:

• Developing and managing the lodge budget.
• Monitoring expenses and revenue to ensure financial targets are met.
• Identifying opportunities for cost savings and revenue generation.
• Analyzing financial reports and making data-driven decisions to optimize profitability.
• Safety and Compliance:

• Ensuring compliance with health, safety, and sanitation regulations.
• Implementing security measures to safeguard guests, employees, and property.
• Conducting regular inspections to identify and address any safety hazards or maintenance issues.
• Marketing and Sales:

• Collaborating with the marketing team to develop promotional strategies and advertising campaigns.
• Participating in sales efforts to attract new customers and retain existing ones.
• Monitoring market trends and competitor activities to stay competitive.
• Community and Stakeholder Relations:

• Building and maintaining positive relationships with local communities, government authorities, and other stakeholders.
• Representing the lodge at community events and participating in local initiatives.
• Continuous Improvement:

• Identifying areas for improvement and implementing solutions to enhance lodge operations.
• Staying updated on industry trends and best practices.
• Encouraging a culture of continuous learning and professional development among staff members.
• Environmental Sustainability:

• Implementing eco-friendly practices and initiatives to minimize the lodge's environmental footprint.
• Educating staff and guests about sustainable practices and encouraging participation.

These duties require strong leadership, communication, problem-solving, and organizational skills to effectively manage all aspects of lodge operations and deliver exceptional guest experiencesBright Placements (PTY) LtdRecruiter

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