Job Description

Requirements

• Degree (Logistics, Administration, Business Management) or related fields
• Own vehicle
• 3 years experience in courier and, or logistics in similar role
• Must have experience managing drivers, managing online deliveries and, or e-commerce business
• Must have experience and track record managing drivers and ground operations team
• Must have experience in retail and supervising different locations/ retailers in townships within Western Cape.

Duties and responsibilities

• Report directly to the Operations Executive
• Manage driver assistants, control room team as well as system administrators to ensure timeous delivery of orders and usage of the tech system
• Ensure goods are packed for customer allocation into vehicles
• Assisting in the achievement of company objectives and KPIs
• Tracking deliveries of orders
• Processing order confirmations quickly and effectively, liaising with other departments where necessary
• Monitoring and managing the fleet.
• Chasing drivers for overdue orders or other deliverables
• Management of customer service and fleet management
• Resolving issues where stock does not arrive exactly as it should.
• Processing and reporting incidents through the use of incident reports
• Maintaining all documents relating to the department process in accordance with the company's quality requirements
• Communicating informed risks within the business to key stakeholders
• Preparing presentations, reports and analysis.
• Supporting the function of this department
• Avoid delays on order pick up and delivery
• Prevent breakages of goods in transit
• Manage time and attendance of drivers and assistants
• Conduct spot checks on the teams on duty
• Ensure drivers login on time when they arrive at the designated work station at end client
• Assisting the driver with changing a puncture on route
• Assisting with picking of orders from store to vehicles if drivers are having challenges

#isanqa #isanqajobs #capetownjobs #logisticsjobscapetown #operationsjobs #operationsmanagementjobs #jobsisanqaiSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

iSanqa Resourcing