Job Description

Our client in the online Support Services industry is currently looking for an Operations Manager (Payments), in Bryanston, Johannesburg.Responsibilities:

• Analysing rejection strategy
• Manage a team of Deposit Specialists.
• Maximize player acceptance rates, behaviour and journeys through analytical data.
• Ensure deposit costs are marginalized.
• Manage players on tiers - New/ regular/VIP through effective whitelisting.
• Timeous reviews of limits and anticipation of core peak revenue times.
• Optimizing all deposit methods on a country level.
• Providing Support for processors that go down or that need to be shut down as well as reduce emergency maintenance.
• Test new processors and take them live (Liaise with Aris with regards to Integration).
• Training of new Team Members coming into the Payments Department.
• Operational reports to management on a daily, weekly and monthly basis.
• Processor operations, to ensure all processors that are active are functioning optimally.
• Communicating to all affected stake holders of all issues affecting casino operations.
• Ensuring all departments processes and procedures are being adhered to across the department.

• Bachelor's Degree required, preferably in Business, Finance or related.
• Experience in iGaming, online sports, or banking.
• At least 3 years of experience in a banking & processing role.
• Broad knowledge of processing and merchant procedures.
• Proficient in Microsoft Office (Preferably Excel)
• Strong attention to detail.
• Analytical.
• Be Technical, ability to make data driven decisions using metrics and ratios to trigger reviews effectively, so we can mitigate risk real time.
• Accountability.
• Have a customer centric mindset in aligning processing and player experience.
• Continuous communication with the team. Keep your finger on the pulse of the business.
• Efficiency.
• Continuously evaluate and identify opportunities for process improvement by being proactive.
• Have strong Leadership skills and continuously develop them.
• Organization and planning, be able to juggle multiple priorities and projects at any given time ensuring deadlines are met.
• Ability to work under pressure and maintain a friendly disposition.
• Adaptability, this is key to being on top of processing to ensure we think outside the box and keep abreast of industry standards and know our systems and their flaws.
• Experience with Scrum and agile methodologies.
• Proficient in Power BI, Jira and Confluence.
• Technically aware, comfortable working with multiple IT systems, databases, and programs.
• Excellent written and spoken English.

• R35 000 - R50 000 per month with benefits.

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