Job Description

About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.
Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.Mission of the role:Epiroc is now hiring an Operations Manager - PSD Operations based in Johannesburg, South Africa. This is a key position within the Epiroc Parts and Services Organisation, responsible for the service operations business in South Africa.The Operations Manager - PSD Operations, forms part of the Leadership Team reporting to the Parts and Services Business Line Manager. This role will be responsible for all safety, operational and financial performance of Epiroc's aftermarket service activities.This role has functional as well as profit and loss responsibility of around 400 service technicians.This is a challenging position within Epiroc - you will need to work through complex issues for our customers, engage with a broad range of internal and external counterparts, and promote the solutions and capabilities Epiroc has in its arsenal. Your ability to approach your work methodically, and your ability to prioritise tasks effectively will be key to your success in this role.Main Duties and Responsibilities:

• Drive operational safety across the business line nationally including the implementation of initiatives to continuously improve safety culture and performance;
• Ensuring service excellence standards are consistently achieved across Epiroc service contracts nationally;
• Identify and deliver efficiency service projects to maintain a market leading position;
• Strategic work force planning, to ensure training programs are aligned to the market requirement
• Standardise processes across the service operations business nationally;
• Functional profit and loss responsibility;
• Ensuring exceptional customer satisfaction, growing the market share of service business;
• Maintain effective working relationships with the customers and other key stakeholders;
• Drive leadership accountability and optimised employee engagement;
• Lead, coach and further develop a high performing team;
• Work in partnership with customers to identify and deliver our innovative drilling and automation technology solutions that deliver safety, high productivity and improved efficiency to our customers

Skill, Competence and Experience:

• 10 years experience in Mining - Compulsory requirement
• Proven track record of leading large complex mining projects
• Experience with complex industrial equipment,
• Experience with supporting customer in complex mining related projects.
• Demonstrated business management experience.
• Technical knowledge of Epiroc mining equipment, and aftermarket services

Educational Qualifications:

• Qualified Artisan - Compulsory requirement
• National Diploma - Compulsory requirement
• Bachelor's degree in operations management, business administration or Engineering - Recommended/Desirable

Behaviours:

• Ability to motivate and mentor large teams across broad geographical locations.
• Demonstrated track record in leading and driving a positive safety culture.
• Demonstrated ability to foster and maintain strong relationships with customers.
• Strong focus on optimisation of employee engagement.
• Strong interpersonal and negotiation skills.

Travel

• You will be expected to travel 60% of the month and working from the office for 40% of the time.
• Limited Hybrid work Capability

Last Date to Apply: 09 September 2024Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at

Epiroc