Job Description

Job Title: Operations Manager
Location: Remotely in South Africa
Job Type: Full-timeWorking Hours: 10:00 AM 6:00 PM SAST
Monthly Salary: R27 000 - R32 000 (Negotiable based on experience)Our client is seeking a highly organised and detail-oriented Operations Manager to oversee and optimise key operational functions within their health and wellness businesses. The successful candidate will be responsible for managing real-time operational dashboards, optimising manpower allocation across multiple sites, and ensuring seamless coordination between teams to drive efficiency and productivity. This role requires a proactive individual with a strong background in operations management, workforce planning, and process optimisation, ideally within healthcare, retail, or a similar fast-paced environment.Responsibilities:

• Oversee and manage the operations dashboard, ensuring real-time visibility across all key operational areas.
• Optimise manpower allocation across multiple sites to maximise productivity and efficiency.
• Monitor daily activities, track key performance metrics, and proactively address inefficiencies.
• Ensure seamless coordination between teams, providing direction and support to keep projects and tasks on schedule.
• Identify operational bottlenecks and implement strategic solutions to improve workflows.
• Develop and enforce best practices for resource management, workflow optimisation, and task execution.
• Act as a key point of contact for leadership, providing reports, insights, and recommendations to improve operational effectiveness.
• Drive process improvements by identifying gaps and implementing efficiency-driven initiatives.
• Ensure adherence to timelines and objectives, making quick, informed decisions to keep operations running smoothly.
• Foster a strong team culture, promoting accountability, responsiveness, and continuous improvement.
• Lead and manage daily handover meetings, ensuring clear communication and alignment across teams.
• Track and oversee the KPIs of onsite managers and team leads, ensuring performance targets are met.

(please correct me if you meant manage inbound enquiries/leads instead of team leaders)Requirements

• Proven experience in operations or project management, preferably overseeing multiple teams/sites.
• Strong leadership and people management skills, with the ability to direct and coordinate teams effectively.
• Highly reactive and solution-oriented, with the ability to adapt quickly in a fast-paced environment.
• Exceptional organisational and multitasking abilities, ensuring smooth execution across multiple workstreams.
• Analytical mindset, able to interpret operational dashboards and data to drive informed decisions.
• Experience in workforce planning, process optimisation, and workflow automation.
• Proficiency in operational tracking tools, project management software, or ERP systems is a plus.
• Excellent communication skills, able to liaise effectively with leadership and frontline teams.
• Ability to work under pressure, balancing multiple priorities while ensuring efficiency and performance.

Benefits

• Competitive salary based on experience.
• Flexible remote work environment.
• Opportunity to work with a dynamic and growing team.

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