Operations Manager - Traffic and Transport - Cape TownFull job descriptionTraffic engineering functionsStaff management (including operators, supervisors, administrator etc.)Ensure regular, progressive, and level-appropriate training and supervision of staff.Encouraging teamworkMotivate staffLiaise with external stakeholders (law enforcement, emergency services etc.)Manage the operations functions such as:Shift RosteringKPI spreadsheet drafting, updating and evaluateMonthly reporting (progress report, operations report, occupational health and safety)Monthly meeting attendance (operations, stakeholders, debriefing sessions and technical)Rims steering committee (metro, winelands, overberg, provincial coordinating and advisory committee and national technical)Ensure and coordinate the overall operations performanceEnsure that troubleshooting takes place for various traffic management centre equipment devices (i.e. Camera's, VMS's, etc.)Required:Certificate or diploma in call centre or traffic engineering or related fieldMinimum five years' experience within a traffic control management or engineering environmentConversant in at least two languagesComputer Literacy: Microsoft Office, Excel, Microsoft Outlook, PowerPoint, MS WordWorking knowledge of BCEAAttention to detailGood people skillsAbility to cope with unusual work schedulesTeam playerStrong communication and writing skillsGood negotiation skillsValid driver's licence
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