Job Description

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have approximately 80 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife's vision is to establish a world-class direct financial service business that seeks to:
offer its clients excellent service, superior value products, and fair treatment always;
be an employer of choice; and
play a meaningful role in the transformation of the Financial Services industry.

MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

This is a specialist management position that reports directly to the COO and serves on the MWL MANCO. This role is accountable for providing operational management and support for the Underwriting function across the MWL business and undertakes medical underwriting as required.

Key responsibilities include:

Execute and maintain the Underwriting philosophy and strategy to support new business, client servicing and claims.
Maintain and continually improve operational best practices and processes
People management
Manage stakeholder relationships
Drive operational effectiveness and efficiencies
Undertake required related MIS, analysis and reporting
Manage team expenses

What will make you successful in this role?

Qualification & experience

Matric with Nursing Degree/Diploma or relevant medical qualification
3-5 years underwriting experience is required
Experience in financial distribution services/sales/call centre environment
People management experience will be advantageous

Knowledge and skills

IT:

MS: Office (Excel, Word, PP, Outlook)
MIS
Thought Express
QuircNext
X Mind

Business/Management:

General Financial Services industry knowledge
Long-term insurance knowledge
MWL business and operating model
MWL product knowledge
Relevant regulatory legislation and compliance knowledge
Call centre and sales processes
Policy contracts governances, clauses, cover
Claims and assessor principles, processes and governances
Medical/health assessment indicators and metrics
Underwriting rules, processes and guiding principles specific to the Direct to client channel
MIS and reporting
Quality and risk monitoring processes
Cost management
People management
Systems and process maintenance

Personal attributes

Sound planning and organising orientation
Problem solver
Good communicator/confidents
Client orientated
Quality orientation
Sound ethics
Analytical and detail minded
Sales and results focused
Financial and business acumen
Able to build relationships/partnerships

Qualification and Experience

Diploma with 8 to 12 years related experience. Underwriting limit R2.5 million.

Knowledge and Skills

Risk Management

Data Collection and monitoring decisions made by underwriters based on knowledge of business processes

Management of employees

Reporting and Administration

Quality, compliance and accreditation

Personal Attributes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Plans and aligns - Contributing through others

Directs work - Contributing through others

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Turnaround time

Due date for applications

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is 11th March 2024.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Sanlam