Job Description

Operations Scheduler - ParowFull job descriptionPURPOSEA scheduler ensures all bookings are loaded on MIS or other systems and schedules by optimizing routes and allocating drivers and vehicles to trips. The scheduler is responsible for collaborating with fleet, brand ambassadors & bookings agents to ensure all trips and changes are captured and optimized.1. GENERAL DESCRIPTIONA scheduler must plan and schedule the company transportation to ensure organizational objectives are met as instructed by management. Required to monitor MIS and assist the team leader and hub in managing the detailed transport activities, and proactively address scenarios in which there is a delay, changes, additional trips, breakdowns, or shortage of busses.2. PRINCIPAL DUTIES AND RESPONSIBILITIES2.1. Allocate all trips booked to a vehicle and drivera. Ensure all exceptions and customs on the system are managedb. Routes are optimized continuously as bookings change or get addedc. Ensure devices matching vehicles are populated with the necessary workd. Ensure scheduling efficiencies and proactively raise and address methods on continuous improvements2.2. Focus on route planning to ensure efficiency2.3. Monitor MIS system and report all system errors as well as make corrections2.4. Manage MIS to ensure data accuracy2.5. Monitor device issues and ensure proper device maintenance records2.6. Assist in monitoring all trips to ensure on time2.7. Act where necessary to improve customer experience and support drivers in doing so2.8. Ensure all trips are recorded to be invoiced2.9. Liaise with drivers, sub-contractors, and hub on operational matters, routes, and requests2.10. Allocate vehicles using fleetio or a similar system2.11. Keep the Team Leader informed of the state of operations2.12. Keep excellent records of operations activity and monitor the fair distribution of work2.13. Report any instance of adverse customer service2.14. Any other task the company may reasonably ask you to undertake2.15. Checking that trips are correctly completed on MIS2.16. Identify operational training needs2.17. Support drivers and team in the event of an accident to comply with company procedures3. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED3.1. Attention to detail & accuracy3.2. Professional communication approach with all parties3.3. Sound leadership approach that is fair and consistent3.4. Professionally and promptly communicate errors that have been identified3.5. Submission of incident reports for the day3.6. Organised and follow up on missing data and reporting of staff that delay this process through incomplete trip changes & submission Monitoring and managing several different bus services simultaneously3.7. Knowing when to intervene to optimise customer experience3.8. Managing calmly under pressure3.9. Planning skills3.10. Maintain a high level of productivity3.11. Collaboration with team3.12. Maintaining brand and company standards3.13. Work independently and demonstrate self-discipline in execution3.14. Ensuring the operation is managed effectively and changes to routes or diversions are clearly communicated3. MINIMUM REQUIREMENTS (What is required to perform the Essential Duties?)3.1. 4 Years Previous experience relevant to the post3.2. Professionalism, planning, and control under pressure3.3. Intermediate computer skills in word, excel, outlook, MIS, and other systems3.4. Matric3.5. Logistics experience3.6. Routing experience3.7. Knowledge of Cape Town and its surrounds3.8. Logistics certification is benefitialJob Type: Full-timeAbility to commute/relocate:Parow, Western Cape: Reliably commute or planning to relocate before starting work (Required)Experience:Scheduling: 1 year (Preferred)Customer Service: 1 year (Preferred)

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