Job Description

ENVIRONMENT:PLAY a pivotal role in accurately and efficiently onboarding clients on the system and providing ongoing system support as the next Operations Support professional sought to join the Joburg division of a leading Data Solutions Provider. You will onboard clients, providing technical support and training, conduct asset verification while ensuring customers, stakeholders & the community are at the heart of all decision making. Applicants will require 2+ years work experience providing strong technical client support including experience within the FMCG/Restaurant industry. You must also have Microsoft Office 365 proficiency.DUTIES:Provide system support to clients

• Onboarding clients.
• Ensure that client portals are working smoothly and are up to date.
• Manage daily client queries, issues, and concerns.
• Provide technical support to customers (change pins, create profiles, set table locations, etc.).
• Action support emails and calls.

Provide training to clients and service providers

• Train new and exciting clients on the Portal.
• Ensure training content is updated and relevant.
• Maintain training records of each client.
• Evaluate training effectiveness and document.

Administration of assets

• Conduct asset verification after tagging occurs.
• Create snag lists for tagging Technicians to fix.
• Add, remove, and adjust assets on asset manual.

Promote a positive culture

• Care for the wellbeing of each other.
• Quality from start to finish on any task undertaken.
• Actively participate as a member of a united and aligned team.
• Put customers, stakeholders, and the community at the heart of all decision making.
• Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability.

REQUIREMENTS:

• 2+ Years strong technical client support.
• 2+ Years in the FMCG/Restaurant industry.
• Microsoft Office 365.
• Account Management and collaboration.
• Strong administrative capabilities.

Advantageous

• Any experience providing software support to clients.
• Any sales or facilities software.

ATTRIBUTES:

• Relationship building.
• Interpersonal communication.
• Detail orientated.
• Business and sales acumen.
• Professional.
• Responsible and accountable.
• Customer satisfaction.
• Time and Stress Management.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.COMMENTS:When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply hereOR e-mail a Word copy of your CV to and mention the reference number of the job.

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