Job Description

Job SummaryOperations Support (JHB Remote) IT - Support
Johannesburg - Gauteng ~ RemoteENVIRONMENT:PLAY a pivotal role in accurately and efficiently onboarding clients on the system and providing ongoingsystem support as the next Operations Support professional sought to join the Joburg division of a leading Data Solutions Provider. You will onboard clients providing technical support and training, conduct asset verification while ensuring customers, stakeholders & the community are at the heart of all decision making. Applicants will require 2+ years work experience providing strong technical client support including experience within the FMCG/Restaurant industry. You must also have Microsoft Office 365 proficiency.DUTIES:Provide system support to clients

• Onboarding clients.
• Ensure that client portals are working smoothly and are up to date.
• Manage daily client queries, issues, and concerns.
• Provide technical support to customers (change pins, create profiles, set table locations, etc.).
• Action support emails and calls.

Provide training to clients and service providers

• Train new and exciting clients on the Portal.
• Ensure training content is updated and relevant.
• Maintain training records of each client.
• Evaluate training effectiveness and document.

Administration of assets

• Conduct asset verification after tagging occurs.
• Create snag lists for tagging Technicians to fix.
• Add, remove, and adjust assets on asset manual.

Promote a positive culture

• Care for the wellbeing of each other.
• Quality from start to finish on any task undertaken.
• Actively participate as a member of a united and aligned team.
• Put customers, stakeholders, and the community at the heart of all decision making.
• Seek opportunities for self-development, keep up to date on industry trends and continually build your own capability.

REQUIREMENTS:

• 2+ Years strong technical client support.
• 2+ Years in the FMCG/Restaurant industry.
• Microsoft Office 365.
• Account Management and collaboration.
• Strong administrative capabilities.

Advantageous

• Any experience providing software support to clients.
• Any sales or facilities software.

ATTRIBUTES:

• Relationship building.
• Interpersonal communication.
• Detail orientated.
• Business and sales acumen.
• Professional.
• Responsible and accountable.
• Customer satisfaction.
• Time and Stress Management.

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