Job Description

Ready to Use Your Skills to Build Something That Matters?

Generation Success is a mission-driven organisation on a journey to scale our impact across the UK and beyond. We need smart systems, strong infrastructure, and scalable processes to match our ambition -- and that's where you come in.

We're looking for an

Operations & Systems Lead

to help us simplify, streamline, and scale. You'll work closely with the CEO and senior team to improve how we work, own our internal systems (especially Zoho), and bring structure to our operations so we can grow with confidence.

Preferred start date of 5 May 2025.

This role is ideal for someone who thrives on clarity, loves solving operational puzzles, and has a strong grasp of process, systems, and team coordination.

What You'll Do: Core Responsibilities:

Operations & Workflow Managemen

t

Design and improve internal workflows across departments (e.g. Marketing, Recruitment, Programmes) Lead cross-functional meetings and ensure teams are aligned and supported Maintain internal playbooks, dashboards, and templates Ensure operational accountability and continuous improvement across the org

Systems & Automation

Serve as internal Product Owner for Zoho and other platforms (Notion, Slack, etc.) Coordinate with our technology partners and suppliers to ensure systems exceed our business needs Coordinate sprint cycles, QA testing, and documentation Improve data integrity and user experience across platforms

Financial Coordination (with external support)

Track cashflow, budgets, and financial dashboards Collaborate with external accountant and advisors on compliance & reporting Prepare board packs and financial insights for leadership Manage payroll tracking and expense processes

What You'll Bring: Essential Skills & Experience

2-5 years of experience in operations, systems, or project management Strong experience designing workflows, implementing processes, and solving ops bottlenecks Familiarity with Zoho (or similar tools like HubSpot, Notion, ClickUp, Airtable, etc.) Experience coordinating across teams, working with external vendors, and managing documentation Financial comfort: basic budget reporting, working with spreadsheets, cash flow tracking Strong communicator -- you turn chaos into clarity and plans into action
We're open to candidates who've gained experience through unconventional paths -- lived experience, bootstrapped projects, or freelance work are all welcome.

Bonus Skills (Nice-to-Have)

Experience working in a scaling social impact or mission-driven organisation Prior experience leading knowledge management or digital infrastructure projects Familiarity with tax or payroll coordination (UK context useful but not essential)

What Success Looks Like (90 Days In)

Dashboards are live and used across teams to track core value drivers Operational bottlenecks are identified and improved Our Zoho workflows are cleaner, clearer, and well-documented Board packs and reports are submitted with confidence Team members use our internal tools and folders with ease

Why Join Generation Success?

Purpose-driven: Be part of a growing movement for social mobility and inclusive leadership Growth-focused: Coaching, mentoring and upskilling are built into the way we work

100% Remote: Work from anywhere with flexibility

28 Days Paid Leave Access to GS Coaching Programme (8-12 hours of group coaching annually) Internal mental health champion and wellbeing support Strong organisational rhythms (deep work time, cross-team circles, focused meetings)

How to Apply

To apply, just send us your CV and a short note telling us:

Why you're excited by this role A recent system or process you helped improve When you're available to start This role is open immediately. Applications will be reviewed on a rolling basis. Let's build the infrastructure that helps GS reach its full potential -- and transform lives in the process.

Inclusion at GS

We believe talent lives everywhere.

We welcome applications from people of all backgrounds, including those who've faced barriers to opportunity. If you think you'd be great in this role, even if you don't meet every requirement -- we want to hear from you.

Job Types: Full-time, Permanent

Pay: R15000,00 - R23000,00 per month

Work Location: In person

Expected Start Date: 2025/05/05