Job Description

Job Summary:
To develop, facilitate and supervise training program for Samsung employees. Further, to assess business needs, implement training and development plans and facilitate a variety of training programs that enhance the effectiveness of the workplace.Key Responsibilities and Deliverables:
Identification and Analysis of Individual and Organisational Learning Needs

• Accurately identify and define required learning outcomes and content
• Analyse business needs and create a specification for the development of learning programmes and interventions
• Analyse if the learning outcomes have been achieved, once training has been carried out and assessments completed
• Identify actions to be taken to correct concerns that have been found pertaining to the assessments
• Continually evaluate and benchmark training and coaching needs (learners and trainers)
• Gather information about products and objectives in relation to key needs and requirements of the business unit
• Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms

Develop and Deliver Training Material

• Develop a comprehensive curriculum to cater for respective training needs and ensure that learning outcomes are matched
• Create and revise learner guides, facilitator guides, lesson plans, assessment guides and presentations
• Update training material and content every 6 to 12 months, ensuring a continuous feedback loop is maintained
• Develop a series of formative and summative activities and assessments which enable learners to achieve the intended outcome and use an appropriate methodology consistently
• Ensure the best platform and software is used to develop learning content and conduct pre and post assessments
• Ensure all learning content has been copyright and edited before rollout
• Pilot content and improve on identified areas
• Ensure pre and post assessments are redone if the pass rate has been poor
• Conduct train the trainer for facilitators on all new training content developed
• Conduct post implementation reviews for designed and implemented training programmes Update programme as per post implementation review

Workplace Learning and Coaching Interventions

• Ensure structured, targeted, and professionally facilitated workplace learning and coaching interventions
• Investigate and evaluate individual performance issues and identify training and coaching opportunities
• Provide ad hoc business-appropriate coaching and training as required
• Apply principles of adult learning in line with business outcomes and ensure effective facilitation in presenting all training
• Assess employees skills, performance, and productivity to identify areas of improvement
• Follow training administration process (e.g., registers, feedback on non-attendance, etc.)

Assessments and Evaluations

• Identify and assess the training needs of the organisation through job analysis, career paths and consultation with managers
• Prepare learners for the assessment by explaining and discussing assessment process, appeals procedure, purpose, methods and documents
• Conduct assessment following established procedures and make assessment decisions about learner's competence by evaluating evidence collected against assessment criteria
• Provide feedback to the learner in line with assessment principles and procedures
• Evaluate the way in which assessment was conducted and actively look for ways to enhance or optimise the process
• Research New Innovations
• Conduct research in order to identify best practice
• Identify and implement new technologies and instructional design tools to simplify the development and delivery of effective training programmes

Operational Management

• Drive results through targeted and tangible training
• Ensure cost analysis, audience and scope of the respective project is signed off with department head
• Effective reporting and data management on Innovation projects
• Compile weekly reports on progress of current projects, including:
• Development of content
• Status reports on pre and post assessments conducted
• Evaluate organisational performance to ensure that training is meeting business needs and improving performance
• Monitor and control for regional team, not limited to:

- fuel expenses
- travel and event bookings
- cash-card spend.
- data expenses
- leave managementStakeholder Engagement

• Actively build, maintain and grow strong relationships with clients and internal stakeholders
• Manage client and customer expectations and the effective flow of information
• Manage relationships with external service providers, ensuring excellent service at all times
• Ensure research on required area of operations is conducted in order to align the learning outcomes to the available platforms
• Engage with the People Team to ensure all training content is relevant and accurate

Shared Services Support

• To Fleet team on fuel card usage and feedback
• To IR team on employee matters
• To Finance team on cash cards and other requests
• To the OI team for Database management and analysis
• To the OI team for compliance management, tracking and corrective action
• To HR and internal teams for Employee onboarding and offboarding

Minimum Qualifications: Diploma or Degree/NQF level 7
Minimum Experience: 6-8 years Training and Facilitation in FMCG Telecommunications management experience advantageous
Knowledge, Skills & Abilities: Communication skills (verbal & written)
Business report writing
Creative design skills
Learning, curriculum design theory and systems knowledge
Conflict management skills
Relationship building
Administration skills
Organisational awareness
Ability to work under pressure
Adaptability
Attention to detailKey Competencies:
Transformative leadership
Judgement & decision making
Emotional maturity
Coaching & development of others
Team leadership
Impact & influence
Critical thinking
Organisational awareness
Analysis & problem solving
Establishing networks
Industry & business awareness
Service excellence

Smollan