Job Description

Position Reports to: Manager: Customs
Division: Customs Border Ports of Entry
Location: Ladybrand (Free State) X1Advert Closing Date: 26 February 2025About the PositionAn exciting opportunity is available for an energetic, self-motivated, and dynamic Operations Manager: DDU Command at our Ladybrand office, within Customs Operations. The incumbents will be responsible for providing steward leadership and ensuring that all Customs border processes and functions are executed legitimately in terms of Customs & Excise legislation and Standard Operating Procedures within Detector Dog Unit. Furthermore, the applicant must be able to work under pressure, have zero tolerance for corruption, be available to work flexible operational hours and remain professional in dealing with both internal and external stakeholders and clients. The position is in a flexible working environment.Job PurposeTo plan, manage and monitor the implementation of DDU Team Command activities and end-to-end processes, in order to deliver on approved operational plans and to continuously enhance service delivery.Education and Experience

• Bachelor's Degree/Advanced Diploma in Supply Chain Management, Law Enforcement or Business Management related field

(NQF 7) and 5-7 years in the Customs & Excise / Law Enforcement experience in an imports & exports environment of which 1 yearat a supervisory level, with experience in Ports of Entry operations as an added advantage.ALTERNATE:

• Senior Certificate (NQF 4) and 10 years in the Customs & Excise / Law Enforcement experience in an imports & exports environment,

of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage.Minimum Qualification & Experience RequiredBachelor's Degree/Advanced Diploma in Supply Chain, Law Enforcement or Business Management related field (NQF 7) and 5-7 years in the Customs & Excise / Law Enforcement experience in an imports & exports environment of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantageMinimum Functional RequirementsJob Outputs:Process

• Utilise allocated resources to ensure effective and efficient performance and achievement of results.
• Ensure visible law enforcement capacity at ports of entry.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of

facts.

• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process

improvement.

• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work

outputs.

• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and

standards.

• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and

objectives for area of accountability.

• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as

a result of the change.

• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to

provide solutions.Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose

previously unknown liabilities.

• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose

liabilities.

• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with

specialised areas.

• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality

standards.Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure teams adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and

escalate associated risk.

• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback and

exceptional service.

• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional

service.

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.

Behavioural competencies

• Accountability
• Adaptability
• Analytical Thinking
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving and Analysis
• Respect
• Trust
• Ability to translate strategy into execution
• Concern for impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Border Control and Management
• Business Acumen
• Compliance Inspection
• Customs Knowledge
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Investigative Skills

• Legislative and regulatory compliance
• Planning and Organising
• Problem Analysis and Judgement
• SARS Systems Products

Compliance Competency

• Security Clearance: GOC Confidential

Employment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service