Job Description

Position Reports to: Manager: Customs, Ops Manager & Senior Manager: Customs
Division: Customs Border Ports of Entry
Location: Maseru Bridge (Free State) X1, Kopfontein (Northwest) X1,
Mahamba (Mpumalanga) X1, Caledonspoort (Free State) X1,
East London (Eastern Cape) X1, Durban Office (KwaZulu Natal) X1,
Cape Town Harbour (Western Cape) X1 and Beitbridge (Limpopo) X1Advert Closing Date: 26 February 2025About the PositionAn exciting opportunity is available for an energetic, self-motivated, and dynamic Operations Manager: Customs at our Maseru Bridge, Kopfontein, Mahamba, Caledonspoort, East London, Durban Office, Cape Town and Beitbridge Border Posts, within Customs Operations. The incumbents will be responsible for providing steward leadership and ensuring that all Customs border processes and functions are executed legitimately in terms of Customs & Excise legislation and Standard Operating Procedures. Furthermore, the applicant must be able to work under pressure, have zero tolerance for corruption, be available to work flexible operational hours and remain professional in dealing with both internal and external stakeholders and clients. The position is in a shift-environment.Job PurposeTo plan, manage and monitor the implementation of Customs activities and end-to-end processes, by managing the internal operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.Education and Experience

• Bachelor's Degree /Advanced Diploma in Supply Chain Management or Business Management related field (NQF 7) and 5-7 years'

experience in the Customs environment of which 1 year at supervisory level, with experience in Ports of Entry operations as anadded advantage.ALTERNATE:

• Senior Certificate (NQF 4) and 10 years' experience in the Customs & Excise environment, of which 1 year at supervisory level, with

experience in Ports of Entry operations as an added advantage.Minimum Qualification & Experience RequiredBachelor's Degree/Advanced Diploma in Supply Chain or Business Management related field (NQF 7) and 5-7 years' experience in the Customs environment of which 1 year at supervisory level, with experience in Ports of Entry operations as an added advantageMinimum Functional RequirementsJob Outputs:Process

• Develop and align the functional operating model and value chain in relation to the organisational mandate, in partnership with

stakeholders

• Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of relevant

legislation.

• Provide input into and implement the functional strategy for the business unit, in line with best practice and SARS strategic

objectives.

• Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management Control

Programmes within the team.

• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of

facts.

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement

opportunities.

• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to

provide solutions.

• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed

deadlines & standards.

• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process

improvement.

• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work

outputs.

• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and

standards.

• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and

objectives for area of accountability.

• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a

result of the change.

• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose

previously unknown liabilities.

• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.

People

• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with

specialised areas.

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality

standards.Finance

• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources &

escalate associated risk.

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional

service.

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback &

exceptional service.Behavioural competencies

• Accountability
• Adaptability
• Analytical Thinking
• Fairness and Transparency
• Honesty and Integrity
• Problem Solving and Analysis
• Respect
• Trust
• Ability to translate strategy into execution
• Concern for impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures Future Talent
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Border Control and Management
• Business Acumen
• Compliance Inspection
• Customs Knowledge
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• Investigative Skills
• Legislative and regulatory compliance
• Planning and Organising
• Problem Analysis and Judgement
• SARS Systems Products

Compliance Competency

• Security Clearance: GOC Confidential

Employment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service