Job Description

Position Reports to: Manager: Customs
Division: Customs Border Ports of Entry
Location: Pretoria Central, Gauteng North
Advert Closing Date: 25 February 2025About the PositionAn exciting opportunity is available for an energetic, self-motivated, and dynamic Operations Manager Vat Export Incentive Scheme (VEIS) team within Customs & Excise portfolio. The incumbent will be responsible for providing steward leadership and ensuring that Customs Compliance processes are executed with Customs & Excise legislation. Furthermore, the applicant must be able to work under pressure, have zero tolerance for corruption, be available to work flexible operational hours and remain professional in dealing with both internal and external stakeholders.Job PurposeTo plan, manage and monitor the implementation of Customs Travellers Refund activities and end-to-end processes, by managing the internal operations, external VRA operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in a Business Management / Auditing /

Accounting related field AND 5-7 years' experience Customs administration / importand export related experience, of which 1 year at supervisory level.ALTERNATE:

• Senior Certificate (NQF 4) and 10 years' experience in Customs administration / import

and export related experience, of which 1 year at supervisory level.Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in a Business Management / Auditing / Accounting related field AND 5-7 years'

experience in an import and export related experience, of which 1 year at supervisory level. OR

• Senior Certificate (NQF 4) and 10 years Customs administration / import and export related experience, of which 1 year at

supervisory level.Minimum Functional RequirementsJob Outputs:Process

• Develop and align the functional operating model and value chain in relation to the organisational mandate, in partnership with

stakeholders.

• Plan, lead and see through the execution until finalization Customs Compliance Audits for limited-scope and or full-scope complex

cases.

• Provide counsel to team on audit processes and governance area whilst ensuring consistency in application of SOPs across all audits

conducted.

• Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of relevant

legislation.

• Provide input into and implement the functional strategy for the business unit (PCA), in line with best practice and SARS strategic

objectives.

• Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management Control

Programmes within the team.

• Frequently report on progress of - team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement

opportunities.

• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to

provide solutions.Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose

previously unknown liabilities.

• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand the delegation of authority associated to approval levels and knowledge of how to escalate within the framework.

People

• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with

specialised areas.

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality

standards.

• Maintain the culture of appropriate levels of discipline and ensure adherence to all policies and conditions of employment by

members allocated to you through continuous monitoring and evaluation.Finance

• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources &

escalate associated risk.

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional

service.

• Provide technical support to staff in the execution of their tasks.
• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback &

exceptional service.Behavioural competencies

• Fairness and Transparency
• Accountability
• Conceptual ability
• Trust
• Respect
• Honesty and Integrity
• Attention to detail
• Building Sustainability

Technical competencies

• Border Control and Management
• Functional Policies & Procedures
• Managerial Budgeting
• Tax Knowledge
• Investigative Skills
• Customs Knowledge
• Legislative and regulatory compliance
• Effective Business Communication
• Problem Analysis and Judgement
• Planning and organising
• Decisiveness
• Business Acumen
• Compliance Inspection
• SARS Systems Product

Compliance Competency

• Security Clearance: GOC Confidential

Employment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service