Job Description

Position Reports to: Manager : Debt ManagementDivision: Taxpayer Engagement-KZNLocation: DurbanAdvert Closing Date: 27 February 2025About the PositionSARS is looking for a dynamic, highly skilled, and experienced individual with a high level of enthusiasm, strong planning skills in a fast-paced environment, service obsession, integrity, and confidentiality. We need someone passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of Taxpayer Compliance.The Operations Manager: Debt Management will report directly to the Manager: Debt Management in KwaZulu-Natal and will be based in Durban. The incumbent will be responsible for managing the day-to-day operations of a Debt Management team, ensuring leadership and managerial effectiveness in the collection of debt across multiple tax types. The Operations Manager: Debt Management must possess a high level of proficiency in computer literacy, with expertise in Microsoft Office products and other SARS systems and tools.The successful candidate must demonstrate strong accountability, adaptability, and attention to detail, with a proven ability to conceptualize and manage performance effectively. A solid understanding of SARS business areas within the region and their functions will be a distinct advantage. This is an opportunity to contribute to the success of the Taxpayer Engagement KwaZulu-Natal Team by ensuring high standards in debt management operations.Job PurposeTo plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, to deliver on approved operational plans and to continuously enhance service delivery.Minimum Qualification & Experience RequiredEducation and ExperienceBachelor's degree or advanced diploma (NQF 7) in Debt Management or Taxation or equivalent and 5 to 7 years' experience in a tax service environment including Debt Management, of which 1 year at a supervisory level.ALTERNATE:Senior Certificate (NQF 4) and 10 years' experience in a tax service environment including debt management, of which 1 year at supervisory level.Job Outputs:Process

• Ensure that standard debt management cases are finalised within specified turnaround time.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgement in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Implement the resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Implement change and provide guideline to direct reports defining the impact of change, the change itself and new requirements as a result of change.

Governance

• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknow liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Ensure teams adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Implement, manage and report cost improvement objectives and communicate or escalate any shortfalls.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and implement processes which builds client service excellence and encourages others to provide exceptional service.

Behavioural competencies

• Accountability - Hold self and other accountable for appointed responsibilities.
• Adaptability - Adapts tactics
• Fairness and Transparency - Analysis and alignment
• Honesty and integrity - Independently applies basic concepts and methods and requires coaching.
• Problem Solving and Analysis - Analysis and interpretation
• Respect - Treat people with dignity and respect
• Ability to translate strategy into execution - Operational Coordination/Optimisation
• Concern for impact of own behaviour on others
• Develops teams and nurtures interdependency
• Inspires others to Positive Action
• Nurtures future talent
• Stewardship and Service Orientation
• Strong results orientation
• Values and manages diversity

Technical competencies

• Business Acumen - Applies business management principles towards realising operational goals and objectives.
• Debt Management
• Decisiveness - Takes decisions within the parameters of level of accountability assign to own role and that of others.
• Effective Business Communication.
• Efficiency and improvement - Participate in and contribute to improving the operational efficiencies within the team.
• Financial Analysis and Reporting
• Functional Policies and
• Negotiation skills
• Planning and Organising
• Problem Analysis and Judgement
• SARS Systems Products
• Tax Knowledge

Compliance Competency

• Security Clearance: GOC Confidential

Employment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service