Job Description

Position Reports to: Business Area Head: Business SupportDivision: Taxpayer EngagementLocation: WoodmeadAdvert Closing Date: 12 September 2024About the PositionSARS is looking for a motivated, passionate person who can work independently, to oversee regional facilities portfolios and to lead, manage, control and co-ordinate an integrated facilities management service throughout a diverse and complex SARS business enterprise. The successful candidates will need to have experience in implementing strategic deliverables, translates into plans, acquires resources, monitors process outputs and project execution.Job PurposeTo drive implementation of the Woodmead Campus and all regional LBI buildings/Offices and SARS Facilities Operations Strategy, in conjunction with the overall Corporate Real Estate Strategy to achieve business objectives. To oversee facilities portfolios and to lead, manage, control and co-ordinate an integrated facilities management service throughout a diverse and complex SARS business enterprise. To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.Education and ExperienceMinimum Qualification & Experience RequiredRelevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5 - 7 years' experience in a Facilities Management environment, with 1 year at a supervisory level.Alternate:Senior Certificate (NQF 4) AND 10 years related Facilities Management experience, with 1 year at supervisory level.Minimum Functional RequirementsRelevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5 - 7 years' experience in a Facilities Management environment, with 1 year at a supervisory level.Job Outputs:Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Plan, coordinate and arrange all logistics and arrangements associated with assets between buildings and/or offices.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
• Report maintenance matters, including the building, premises and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.
• Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve.
• Develop, champion and implement a facility management program including preventative maintenance and life-cycle requirements.
• Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.
• Ensure compliance with health and safety and environmental regulations, standards and industry codes including local by laws.
• Manage and maintain control of projects undertaken within Corporate Real Estate in area of responsibility.
• Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
• Manage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).
• Involve and contribute to the management of operational costs.
• Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
• Develop and manage building and infrastructure maintenance services and contracts and also manage life cycle maintenance programs.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.

People

• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.

Finance

• Manage effective cost control of the core processes in line with targeted savings.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies

• Developing Others
• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Adaptability
• Accountability
• Fairness and Transparency
• Conceptual Thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
• Strategic Thinking
• Customer Service
• Building Sustainability

Technical competencies

• Functional Policies and Procedures
• Managerial Budgeting
• Facilities Management
• Project Management
• Effective Business Communication
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Decisiveness
• Business Acumen
• SARS Systems Products
• Logistic Management
• Query Resolution

Compliance CompetencyType: ComplianceLevel: YESCompetency Definition: Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.Employment EquityThe Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service