Job Description

Business unit, Department, ReportingBusiness Unit Operate
Department Managed Services Cloud
Job grade/level M6Core DescriptionResponsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users within the Microsoft Solutions Collaboration COEKey Deliverables / Primary Functions

• Provide input into the Centralised Support environment within Managed Services Cloud strategy accounting for current and future market forces and movements and in alignment with the Enterprise Cloud & Infrastructure Solutions strategy. Determine product sets and define the go-to-market strategy in support of Group strategic drivers.
• Coordination of the running and maintenance of Microsoft Solutions (MS Collaboration) and infrastructure in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Provide input, develop, and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer.
• Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements.
• Coordinate the identification and mitigation of strategic risk within Centralised Support Environment.
• Collaborate and optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance.
• Lead and promote a culture of performance excellence, employee engagement, innovation, and transformation.
• Translating customer requirements into working instructions for Delivery.

Core Functional Skills & CapabilitiesRisk ManagementInterpersonal skillsTechnology ConsultingInfrastructure TechnologyCore Behavioural CompetenciesJob MatchLeading and supervisingDelivering Results & Meeting customer expectationsApplying expertise & TechnologyWorking with peopleDeciding & Initiating ActionMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information TechnologyNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience3 years relevant experience in MS Collaboration environment. The experience must include relevant exposure to the specific ICT sector.Alternatively, 5 yearsxe2x80x99 experience in MS Collaboration environment. The experience must include relevant exposure to the specific ICT sector.CertificationsApplicable Industry Certification desirableApplicable Azure Certification desirableITIL Foundation and practitioner desirableProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control 10
Level of Engagement Executive level, customers up to C Level, peersSpecial Requirements / Employment ConditionWorkplace / Physical RequirementsHybrid Remote WorkerNon-BillableRevenue GeneratingBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

BCXP