Ops Mngr: Helpdesk Customer Services
Sasolburg, Free State, South Africa
Job Description
Business unit, Department, ReportingBusiness Unit:Department:Reports to:Core DescriptionThe purpose of the job is to provide a well-managed and operational Helpdesk and helpdesk environment for BCX Retail to maintain and improve customer satisfaction levels.Key Deliverables / Primary Functions
- Maintain & exceed customer satisfaction and provide remote support to clients with excellent service quality
- Professional / Effective Helpdesk that share work related knowledge and experience
- Co-operation with Int Dept & Service Lines to provide remote support services
- Cohesive Helpdesk Team(s)
- Helpdesk Budget
- In-depth understanding of the Helpdesk customer services model and of the customers' business environment.
- Experience in the management of Finances (budget and cost), Resources and Operations.
- Good understanding of the BCX Services in various retail verticals.
- Retail and Point of Sale knowledge.
- In depth understanding of client SLA's and how to implement and manage them.
- In depth knowledge of the customer requirements.
- Ability to analyse customer needs and devise solutions.
- Good skills for problem negotiation.
- An ability to handle pressure.
- Strong problem-solving and conflict-handling skills.
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Job Detail
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Job IdJD1322645
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSasolburg, Free State, South Africa
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EducationNot mentioned