Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Sales Position reports to MD: Zambia Span of Control 0
Core Description
Responsible for the management of the full sales cycle for defined segment and customer base. Responsible for achieving or exceeding the new and existing business target. Maximize relationship building opportunities with customers and improve the image of the segment and that of BCX Zambia. Key Deliverables / Primary Functions Develop, review, communicate and monitor an effective client strategy Design and execute on the account plan Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service Manage and conclude tender proposals and requests Manage post-sales implementation Ensure data quality and integrity on Sales trackers and systems is kept at the agreed levels Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance Drive customer experience improvement of the segment
Core Functional Skills & Knowledge
Financial Management
Risk Management
Business Development
Budgeting and Forecasting
Conflict Management
Presentation Skills
Project Management
Communication Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience

A minimum of 3 years ICT Sales and Customer Relationship Management experience is required
A minimum of 5 years ICT Sales and Customer Relationship Management experience is required Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Interacts with similar levels, Senior Management and various stakeholders within BCX and external to BCX Special Requirements/ Employment Condition Valid Drivers license Required to travel locally Workplace/Physical Requirements Full-time Office Based position. Non-Billable