Job Description

Business unit, Department, ReportingBusiness Unit Cloud Platform Solutions
Department EIS
Position reports to Manager
Job grade S6Core DescriptionInstall, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving.Key Deliverables / Primary Functions

• Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements.
• Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed.
• Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas.
• Active participation in and compliance to the change management system in accordance with agreed procedures
• Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes
• Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference.
• Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
• Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily

Core Functional Skills & CapabilitiesCustomer Needs AnalysisICT KnowledgeProblem solvingRisk ManagementCore Behavioural CompetenciesJob MatchCulture MatchApplying expertise & TechnologyDelivering Results & Meeting customer expectationsFollowing instructions & proceduresWorking with peopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience3 years' experienceORGrade 12 & 5 years' experienceCertificationsITIL 4 Foundation preferredSUSEAIXProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control : 0Level of Engagement : Technical Teams, Management, Internal and External CustomersSpecial Requirements / Employment ConditionAbility to cope under pressureAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsHybrid Remote WorkerBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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