Job Description

Business unit, Department, Reporting Business Unit Solutions Department Enterprise Infrastructure Solutions Job grade S6

Core Description

To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists. Key Deliverables / Primary Functions Collaborate with associated infrastructure services teams to meet SLAs and resolve issues. Provide support for Microsoft operating system related services. Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services. Manage and support Microsoft Azure Services Provide support for Microsoft Products, which includes, but not limited to Windows Servers. Design, implement, review, and optimize Active Directory services. Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services. Identify and manage service-related risks. Core Functional Skills & Capabilities Product Knowledge Result Orientation Communication Problem management Core Behavioural Competencies Working with people Adhering to principles and values Delivering Results & Meeting customer expectations Coping with pressures & setbacks Following instructions & procedures Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience

3 years' experience with exposure to financial service IT infrastructure

OR

5 years' experience with exposure to financial service IT infrastructure Certifications Azure Certification VMWare ITIL Foundational V3/4 Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Valid Drivers license Willingness to be on standby Workplace / Physical Requirements Hybrid Remote Worker Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.