Ops Spec: Systems Engineer

Bellville, Cape Town, South Africa
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Job Description


Business unit, Department, ReportingBusiness Unit: CPSDepartment: EISReports to: Senior ManagerCore DescriptionTo manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)Key Deliverables / Primary Functions

  • Execute to the Managed Services business plan and strategies.
  • Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
  • Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
  • Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
  • Assist with project delivery.
  • Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
  • Assist colleagues and contribute to the quality and values
  • Drive a proactive culture to reduce common causes of operational problems.
  • Understand the requirements of being part of a 24x7 on-call operation
  • Operates closely with associated infrastructure service teams to meet SLA's and resolve problems
  • Technical ability to perform firmware hardware upgrades on server platforms
Core Functional Skills & CapabilitiesICT KnowledgeInfrastructure TechnologyRisk ManagementTeamworkCommunicationCore Behavioural CompetenciesWorking with peopleApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAnalysingDeciding & Initiating ActionCulture MatchJob MatchMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /AdvantageRelevant IT certificationExperience3 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)OR5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)CertificationsMicrosoft/MCSEVMware Vcenter and ESXIXEN servcerExperience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administrationHyper-VPerform patching using Microsoft best practise patching tools eg WSUS / SCCMProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control0Level of EngagementOperational/TechnicalSpecial Requirements / Employment ConditionValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsFull-time Client Based PositionBillable

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Job Detail

  • Job Id
    JD1323511
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bellville, Cape Town, South Africa
  • Education
    Not mentioned
 
 
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