Ops Specialist: Automation (bcx Octane Kzn)

Durban, KwaZulu-Natal, South Africa
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Job Description


Business unit, Department, ReportingBusiness UnitOperate
Department Octane
Position reports to Ops Manager: Regional Service Manager KZN
Job grade S6Core DescriptionThe purpose of the job is the onsite installation, maintenance, and service of BCX Customer sites systems for ATG. Ensuring quality onsite support to all client's service, in accordance with the Project, SLA's, Monitoring and reporting ongoing procedure. Tools to aid in this are reports. Reports on SLA, productivity and standards will be implemented, supplied to senior management. Identifying where improvements can be made and analysing trends.Key Deliverables / Primary Functions

  • Deliver On site support as prescribed by the SLA for all clients.
  • Maintain a 95% SLA as per on site department's goal per month.
  • Maintain 80% productivity for the month.
  • Charter and the contractual SLAs for each service area.
  • Have all documentation completed per call or project and submitted within the time allocation.
  • Complete all information required to close or update a call on simplicity.
  • Provide feedback to clients on status of calls
  • Maintain good relations with all internal departments and assist where required and within the time frame.
  • Maintain good relations with all external business and assist where required and within the time frame.
Core Functional Skills & CapabilitiesTroubleshootingProgramming and codingBusiness ProcessesInfrastructure TechnologySource codeCore Behavioural CompetenciesAdhering to principles and valuesAnalysingJob MatchPresenting and Communicating informationWorking with peopleCulture MatchMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer ScienceOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience3 years' experience in IT support experience, with hands-on experience with automation technologies.ORGrade 12 & 5 years' experience in IT support experience, with hands-on experience with automation technologies.CertificationsProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control : 0Level of Engagement : Interact directly with internal & external clientsSpecial Requirements / Employment ConditionAbility to work extended /long hours as and when requiredAbility to cope under pressureWorkplace / Physical RequirementsFull-time Office Based position.Non-Billable

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Job Detail

  • Job Id
    JD1404741
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned
 
 
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