Job Description

Orders Administrator Kenilworth (Cape Town) - R18k to R20kExperience in running Shopify and Takealot Marketplace portal is essential! Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers orsimilar required.My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the companys KPIs are met, and each and every customer is impressed.Requirements:xc2xb7 Minimum 2 years of working experience in administration.xc2xb7 Familiarity with shipping & courier logistics and terminology and processes.xc2xb7 Strong understanding of systems & stock with processing of orders.xc2xb7 Excellent analytical and problem-solving skillsxc2xb7 Excellent communication and interpersonal skillsxc2xb7 Strong project management skillsxc2xb7 Accurate data entry skills and attention to detail.xc2xb7 Excellent written and verbal communication skillsxc2xb7 Experience working with an accounting software package.xc2xb7 Experience in running Shopify and Takealot Marketplace portal is essential!xc2xb7 Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.Responsibilities:xc2xb7 Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.xc2xb7 Oversee all sales orders are processed correctly across all sales channels & marketplaces.xc2xb7 Work across our company & sales channel systems.xc2xb7 Process the marketplace orders - Takealot & Makro which includes all paperwork required.xc2xb7 Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.xc2xb7 Oversee and manage logistics with couriers utilised to transport products to customers.xc2xb7 Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).xc2xb7 Verify customer and order information for correctness, checking it against previously obtained information as necessary.xc2xb7 Check inventory records to determine availability of requested merchandise.xc2xb7 Receive and respond to customer queries if needed.xc2xb7 Prepare invoice & shipping documents.xc2xb7 Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.xc2xb7 Filing of all documents required from fulfilling orders.xc2xb7 Inspect outgoing orders for compliance with customers specifications & satisfaction.xc2xb7 Adjust inventory records to reflect product movement.xc2xb7 Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.xc2xb7 Provide weekly and monthly reports as required for the smooth running of the business.xc2xb7 Provide constant feedback and updates on aspects relating to sales reporting.xc2xb7 Monitor customer feedback via the various tools and take immediate action as required.xc2xb7 Provide weekly & monthly overview reports with insights on customer order KPIs.xc2xb7 Attend operational daily Standup meetings.

JobPlacements.com