Job Description

My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the companys KPIs are met, and each and every customer is impressed.Requirements:

• Minimum 2 years of working experience in administration.
• Familiarity with shipping & courier logistics and terminology and processes.
• Strong understanding of systems & stock with processing of orders.
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Strong project management skills
• Accurate data entry skills and attention to detail.
• Excellent written and verbal communication skills
• Experience working with an accounting software package.
• Experience in running Shopify and Takealot Marketplace portal is essential!
• Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.

• Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.
• Oversee all sales orders are processed correctly across all sales channels & marketplaces.
• Work across our company & sales channel systems.
• Process the marketplace orders - Takealot & Makro which includes all paperwork required.
• Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.
• Oversee and manage logistics with couriers utilised to transport products to customers.
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Check inventory records to determine availability of requested merchandise.
• Receive and respond to customer queries if needed.
• Prepare invoice & shipping documents.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Filing of all documents required from fulfilling orders.
• Inspect outgoing orders for compliance with customers specifications & satisfaction.
• Adjust inventory records to reflect product movement.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.
• Provide weekly and monthly reports as required for the smooth running of the business.
• Provide constant feedback and updates on aspects relating to sales reporting.
• Monitor customer feedback via the various tools and take immediate action as required.
• Provide weekly & monthly overview reports with insights on customer order KPIs.
• Attend operational daily Standup meetings.

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