Orders Administrator

Cape Town, Western Cape, South Africa

Job Description


My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the companys KPIs are met, and each and every customer is impressed.Requirements:

  • Minimum 2 years of working experience in administration.
  • Familiarity with shipping & courier logistics and terminology and processes.
  • Strong understanding of systems & stock with processing of orders.
  • Excellent analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Strong project management skills
  • Accurate data entry skills and attention to detail.
  • Excellent written and verbal communication skills
  • Experience working with an accounting software package.
  • Experience in running Shopify and Takealot Marketplace portal is essential!
  • Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.
Responsibilities:
  • Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.
  • Oversee all sales orders are processed correctly across all sales channels & marketplaces.
  • Work across our company & sales channel systems.
  • Process the marketplace orders - Takealot & Makro which includes all paperwork required.
  • Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.
  • Oversee and manage logistics with couriers utilised to transport products to customers.
  • Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Check inventory records to determine availability of requested merchandise.
  • Receive and respond to customer queries if needed.
  • Prepare invoice & shipping documents.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Filing of all documents required from fulfilling orders.
  • Inspect outgoing orders for compliance with customers specifications & satisfaction.
  • Adjust inventory records to reflect product movement.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.
  • Provide weekly and monthly reports as required for the smooth running of the business.
  • Provide constant feedback and updates on aspects relating to sales reporting.
  • Monitor customer feedback via the various tools and take immediate action as required.
  • Provide weekly & monthly overview reports with insights on customer order KPIs.
  • Attend operational daily Standup meetings.
Application process:

JobPlacements.com

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1352236
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned