Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AIWe are inviting applications for the role of OTC Cash Applications - Senior Process Associate - English - On Site JohannesburgThis positions primary function is the accurate application of cash remittance either in wire or EFT (Electronic Funds Transmission) format to the customer receivable accounts. Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements.Responsibilities

• Manage the cash application, relieving of receivables, and deduction creation of cash coming in through EFT.
• Cash application and deduction creation for all manual and EFT receipts not automatically applied within 3 days of receipt.

• Identification of unknown cash receipts and accurate application to appropriate receivable.

• Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.
• Clear understanding of basic accounting principles
• Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.
• Must be willing to work overtime during peak periods, month end, and year end.

• Ability to deal with difficult internal and external customer situations requiring tact and professionalism

• Ability to analyze and problem solve
• Accurate interpretation of vague remittance documentation
• Ability to deal with system issues and missing bank files

• Time management ensuring all time targets met
• Identify process improvements to improve customer behavior, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team.

Qualifications
Minimum qualifications

• Any Graduate

• Relevant experience in Order to Cash
• Strong Communication Skills (verbal and written)

Preferred qualifications

• Good customer handling skills

• High Energy level
• Good interpersonal skills that can lead multiple responsibilities simultaneously
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Order to Cash end to end processes

• Good understanding of SAP / MS Dynamics 365 & Excel
• Able to navigate through PowerBi reports
• CRM experience (added preference)

What can we offer?Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
Work in a multicultural environment;
Various trainings (technical & soft skills);
Development opportunities in a growing multinational company;In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact