Job Description

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.PURPOSE OF THE ROLEThe purpose of the Outbound Clerk is to manage invoicing, process transfers, and communicate stock outs to sales. Their role is essential in ensuring accurate billing, efficient transfer of goods, and effective communication with internal teams and customers.KEY RESPONSIBILITIES

• Deleting stock outs and communicating to sales: Identifying and removing stock out items from the invoicing and dispatch process, and promptly communicating the availability status to the sales team to manage customer expectations.

• Invoicing (including weight capturing): Generating accurate invoices for dispatched goods, ensuring proper

documentation of quantities, prices, and capturing weight data as necessary for billing purposes.

• Processing transfers: Managing the transfer of goods between different locations or departments within the organization, ensuring proper documentation, recording transfer details, and updating inventory records accordingly.

• Order verification: Reviewing and verifying customer orders, ensuring that the invoiced items match the requested products, quantities, and pricing, and resolving any discrepancies or issues that may arise.

• Data accuracy: Ensuring the accuracy and completeness of invoicing and dispatch data, maintaining proper records, and documenting relevant information for auditing, financial reconciliation, and reporting purposes.

• Communication and coordination: Collaborating with various departments, such as sales, warehouse, and logistics, to coordinate and communicate order fulfilment, invoicing, and dispatch activities, resolving any queries or issues that arise in a timely manner.

• Compliance: Ensuring compliance with relevant laws, regulations, and company policies pertaining to invoicing, dispatch, and data privacy, and maintaining confidentiality and security of sensitive information.

• Continuous improvement: Identifying opportunities to improve invoicing and dispatch processes, suggesting and

implementing efficiency-enhancing measures, and contributing to overall process optimization and customer service improvement.

• Record keeping and reporting: Maintaining accurate and organized records of invoicing and dispatch activities, generating reports as required, and providing insights and analysis on performance metrics to support decision-making and improve operational efficiency.

• Adhering to safety guidelines and using appropriate personal protective equipment (PPE) when performing duties to mitigate potential risks.

• Establishing and fostering a safe work environment and overall safety compliance.

• Operate within safety standards.

• Attend and participate in meetings and support the team in achieving the goals of the operation.

• Attend coaching and training.

• Contribute to the overall achievement of the team's goals

QUALIFICATIONS & EXPERIENCEGrade 12 (Matric) certificate or equivalent qualification.Proven experience of at least 2 years in a similar position, with a preference for experience within the FMCG Retail industry.COMPETENCIES REQUIREDBuilding and maintaining relationships with strong interpersonal skills - living out the company values and unique HO HOLA culture.Friendly, helpful, confident yet humble, and able to work well in a team.Ability to work in a highly competitive, fast-paced past and dynamic environment.Excellent communication and interpersonal skills. With the ability to communicate fluently in English (written and verbal).Comprehensive knowledge of Microsoft.Accuracy and attention to detail.HOW TO APPLYIf you are passionate about this position and possess the skills and experience to excel in this role, we invite you to join our team. Interested candidates should submit their application through this application portal.We look forward to reviewing your application and potentially welcoming you to the team.CLOSING DATE31 July 2024Join us in shaping the future of Econo Foods!By submitting your application, you are giving Econo Foods implicit consent to the storage and processing of your personal information. Econo Foods is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

Econo Foods