Job Description

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, were always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If youre keen to grow your career in a vibrant environment with lots of fun, this could be the career opportunity youve been looking for.

What Do You Get OUT?

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We Offer Our Employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)
• Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more.
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Day care centre during public school holidays
• Maternity Expressing Rooms
• Prayer Rooms

You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance-based salary system then you might be the next OUTie.

The successful candidate will be responsible for but not limited to:

• Cold Calling, Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets.
• Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
• Maintain in-depth product knowledge in order to supply customers with the best, accurate information.
• Utilize persuasion techniques when necessary to close sales
• Handle customer phone calls and emails in a polite, professional, and prompt manner
• Work towards achieving individual and team objectives and be accountable for sales results.
• Perform as a team-player, participate in activities contributing to the overall objectives of the organisation

Competencie:

• Computer Literate
• Negotiating skills
• Problem solving
• Attention to detail
• Quality Orientated
• Stress Tolerant
• Interpersonal and communication skills
• Deadline and results oriented
• Initiative and tenacity
• Effective at planning and organising
• Adaptability
• Integrity

Qualifications

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice-giving roles.

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous.

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

OUTsurance